foreign-sapphire•4mo ago
Identity Verification Not Working on VAPI (Veriff Integration)
Dear VAPI Support,
I’m reaching out to report an issue with the identity verification process on your platform. I’ve attempted to complete the verification multiple times over the past two days, but the system gets stuck in an endless loading state and never finishes. There is no result, confirmation, or error message — it just keeps spinning.
Since your platform uses Veriff for identity verification, the issue might be related to that integration. I’m attaching a screenshot of the screen I see during the process, in case it helps with troubleshooting.
At the moment, I’m unable to access my VAPI account because of this, and my AI agent is locked inside that account — so this issue is preventing me from continuing my precious work. I’d appreciate it if you could look into this as soon as possible or let me know how to proceed.
Thank you for your help.
5 Replies
foreign-sapphireOP•4mo ago
I’m following up regarding the issue with the identity verification process that remains completely stuck on your platform.
I have now also tested the process using Google Chrome in incognito mode, with no extensions or VPNs active, and the result is still the same: the screen stays stuck indefinitely on “Verifying Your Identity…” with no feedback, no error message, and no conclusion.
This confirms that the issue is not browser- or device-related, and seems to be caused by either a bug in your system or a failure in the integration between VAPI and Veriff.
Send your registered email address..
foreign-sapphireOP•4mo ago
Hey KINGS,
Just wanted to say thank you — the issue is now fully resolved and I’m able to access my account again. I really appreciate your support and quick handling of the situation.
Looking forward to continuing the work with renewed energy.
Thanks again!
optimistic-gold•4mo ago
@Vapi Team I am having this same issue
extended-salmon•4mo ago
Glad it fixed
Create ticket with your registered email address