My Vapi Assistants do not respond back anymore?
My Vapi Assistants do not respond back anymore. Even creating new ones and testing, they still don't work.
SSame problem
KTry setting endpointing: 300, waitSeconds: 0.8, disabling smartEndpointing, or switching to another STT provider like Azure..
SEven not work
SIs you find
WIt's time to not use it anymore. 
WThe voice input doesn't get detected no matter what. Does it work for your now?
ETo help track down this issue, could you share one or two:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
WEvery Assistant I use in Talk to Assistant and 2 different phone numbers don't work because it cannot hear me. I've even tried this with multiple devices. This used to work way back.
WI'm trying to narrow down what to use (what works) and not using the services that don't work anymore or something.
WI was thinking about using VAPI as a backup solution for when the internet is down.
WThe VAPI Assistant doesn't hear me at all no matter what I do (doesn't matter the device). : (
It used to workKHi,
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
- Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
- Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
- Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
- Accounts with usage over 1,000 minutes/month will receive prioritized support.
- For all general inquiries, we’re establishing a standardized 48-hour response time.
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
