VAPI•6mo ago

I need help using the tools

Hi, Is it possible for me to connect more than one Google account to the calendar? And could this be done via API? And how can I prevent the Assistant from altering my created API Request function when the function is triggered?

KyleAPP•7/15/25, 7:22 PM

Hi OcultDay69,

You can only connect one Google account to a Vapi Assistant. If you need to manage multiple accounts, consider using separate Vapi configurations or tools like Pabbly Connect or Zapier.

To prevent the Assistant from changing your API request, make sure it's set up to pass only the necessary parameters. You can use placeholders like {{customer.number}}{{customer.number}} for dynamic values.

If you need more help with your API setup, please share your current configuration or code snippet.

Ccomprehensive-tomato Hi OcultDay69, You can only connect one Google account to a Vapi Assistant. If ...

moderate-tomatoOP•7/16/25, 11:53 AM

Am I using it correctly in my prompt like this?

customerNumber = {{customer.number}}

KyleAPP•7/16/25, 11:44 PM

Hey OcultDay69,

I wanted to let you know that we're managing a high volume of support requests at
the moment, so our response time might be a bit slower than usual.
I truly appreciate your understanding and will get back to you as soon as possible!

Thanks again for your patience!

KyleAPP•7/26/25, 1:44 PM

Hi,

First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.

Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:

Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
Accounts with usage over 1,000 minutes/month will receive prioritized support.
For all general inquiries, we’re establishing a standardized 48-hour response time.

We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.

Thank you for your continued patience and for being part of our journey.

Warm regards,

Vapi Team

I need help using the tools

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