My agent freezes when booking
I’m connected to GHL for via api. When testing and I say time and date to book the agent freezes and nothing happens. I have all the tools from the GHL booking doc can’t figure out the issues pls help.
KHey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.
EHey sorry just noticing this response - heres a link to video showing the issue. https://www.loom.com/share/4974b138b4944915a10991d0de08fdee?sid=d42d064d-978a-4534-bba8-2e6bdd119fe0
Loom
In this video, I reached out to discuss your interest in our property listings at RJ Homes. I wanted to learn more about what brought you to our website and help you book a consultation. I have your name as Curtis, and your email is Curtis416 at iCloud. We can schedule our appointment for tomorrow at 3 p.m. Please confirm if that works for you!
KHi,
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
- Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
- Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
- Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
- Accounts with usage over 1,000 minutes/month will receive prioritized support.
- For all general inquiries, we’re establishing a standardized 48-hour response time.
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
