VAPI•6mo ago

Call Transcript Doesn't Match the Call Record

Hello,

we recently had a call which wasn't properly transcribed. I mean, it's not even close to how the call went.

Please look into it and let us know why that issue happened.

Call ID: d4501eb4-c186-47d6-a17e-70a64dc9ba95
Organization ID: 4dd2575c-dec3-4d2f-bc73-63e885ad533c

https://storage.vapi.ai/d4501eb4-c186-47d6-a17e-70a64dc9ba95-1751389351539-0f38e9ea-d233-4345-81e0-afa95b90b53d-mono.wav

KyleAPP•7/2/25, 10:56 PM

Here is a list of recommended changes for your assistant to prevent hallucinations:

1. Reduce Keyterm List (High Priority)

"keyterm": [
  "Ballyhoos", "Wings", "Burger", "Pizza", "Fries", "Beezer"
]

"keyterm": [
  "Ballyhoos", "Wings", "Burger", "Pizza", "Fries", "Beezer"
]

Keep only the 10-15 most essential/unique terms that customers actually struggle to pronounce.

2. Increase Confidence Threshold

"confidenceThreshold": 0.6

"confidenceThreshold": 0.6

This will filter out more uncertain transcriptions.

Make these adjustments, run some test calls, and let us know if the results improve

worthy-azureOP•7/5/25, 10:48 AM

Thank you

KyleAPP•7/7/25, 12:53 AM

Please reach out to us if you have any other questions regarding this issue