jumbled call transcript
In the image attached above, the actual transcript was:
Bot:
Vanshika:
However, in the transcript, these appear as separate nodes.
We’ve been noticing this issue over the past few days, whereas it was rarely seen before. Could this be related to our recent switch from Deepgram Nova to TalkScriber Whisper as the transcriber?
call ID:
Bot:
Hi Vanshika, nice to meet you. In this first round for the support intern position, we are focused on getting to know you and evaluating your fit with our team. Please introduce yourself and share your past experience in roles similar to this position. Thank you for sharing that. Can you tell me if you have any experience in a customer support or candidate management environment?
Vanshika:
See I am Manjia Kapoor. I’m a third-year ECE student. And…
However, in the transcript, these appear as separate nodes.
We’ve been noticing this issue over the past few days, whereas it was rarely seen before. Could this be related to our recent switch from Deepgram Nova to TalkScriber Whisper as the transcriber?
call ID:
c05b23d1-ed77-417d-95b1-cb29d177cb8e
