VAPI•6mo ago

Squads Silent Transfer

If I'm trying to do a silent transfer between assistants in squads, do I add "" in the destination settings, or do I just leave it blank?

Also i read the docs and it says to put "proceed directly...." in the prompt, but do I add that to the original assistant or on the drop down on the squad assistant?

extreme-purple•7/1/25, 1:52 PM

Set the destination message to "" empty string, and add “Proceed directly to the Task section without any greetings or small talk” to the destination assistant’s prompt, not the original one..

clean-aquamarineOP•7/1/25, 2:13 PM

But whenever it switches there's this weird voice that says something which I don't even understand

Call Id: a7255ea6-e95f-47d9-b6d5-3e236ad9f03e

Cclean-aquamarine But whenever it switches there's this weird voice that says something which I do...

extreme-purple•7/1/25, 2:22 PM

Looking into it

clean-aquamarineOP•7/1/25, 3:39 PM

Thanks, lmk if you need the squad id too

VapiAPP•7/2/25, 7:34 PM

Hey, I understand this situation can be frustrating. If you need anything else, just let me know.

clean-aquamarineOP•7/3/25, 12:09 AM

Hey @Kings_big

is there any update?

extreme-purple•7/3/25, 9:50 AM

You'll have to make the following two changes:

Set the transfer destination message to an empty white string.
Set your second assistant system message instructions as when to generate the next response or its first response. And then directly jump on the appropriate question instead of having a small talk. So your system prompt instructions are incorrect which you need to tweak once the call is been transferred.
These changes have to be done from your end, based on the shared call id.

Squads Silent Transfer

Similar Threads

Similar Threads

Similar Threads