foreign-sapphire•15mo ago
Squads not transferring to assistant
Hello,
I am trying to use squads. When the scenario comes where it has to transfer the call to other assitant, it is ending the call by stating the reason ‘silence-timed-out’. What may be the reason, could you please help me with that?
4 Replies
@Theja D
Hello!
It sounds like the issue you're experiencing may be related to the
silenceTimeoutSeconds setting in your squad configuration. This setting determines how many seconds of silence the system will wait before ending the call. If the call is being transferred to another assistant and there's a delay or silence during the transfer process that exceeds the silenceTimeoutSeconds value, the call might be ended prematurely.
To address this, you could consider increasing the silenceTimeoutSeconds to allow more time for the transfer to take place without the call being ended. The default value is 30 seconds, but depending on the specifics of your transfer process, you might need to adjust this to a higher value.
Would you like to adjust the silenceTimeoutSeconds setting now, or is there anything else I can assist you with regarding this issue?
You can continue this conversation by mentioning me in the message.foreign-sapphireOP•15mo ago
While using anthropic claude sonnet 3.5 , I am getting the issue. No issue when using GPT-4o.
extended-salmon•15mo ago
Currently, tools calling isn't supported in anthropic model.