Assistant is not transferring the call! - URGENT
I end my promt with: 9.[Forward the Call] Thank the caller for their patience and transfer the call to the forwarding number. <DO NOT WAIT FOR A RESPONSE FROM THE CALLER AND TRANSFER THE CALL RIGHT AWAY>"
The assistant says I'm transferring the call, but nothing is happening. Only when me as the caller say transfer the call then the assistant transfer the call. Why is this happening??? The call is supposed to be transferred to the forwarding number. Do I need to create a tool as the default tool is not working?
The assistant says I'm transferring the call, but nothing is happening. Only when me as the caller say transfer the call then the assistant transfer the call. Why is this happening??? The call is supposed to be transferred to the forwarding number. Do I need to create a tool as the default tool is not working?
