VAPI•6mo ago

Payment issue

due to multiple card decline the payment shows pending.

if i add my card again will that pending request change to approve and debit money.

please confrim this.
wy its showing pending instead od declined.

i need to make sure that pending request debit my money.

please help

my organisation id is 109d4145-bab3-46e4-b1fd-2fd2b02ab3d8
@Vapi @Duckie

technical-ivoryOP•6/26/25, 10:17 AM

please any body help

technical-ivoryOP•6/26/25, 10:17 AM

your response is so time taking

technical-ivoryOP•6/26/25, 10:17 AM

we are putting money in vapi and no response

extreme-purple•6/26/25, 11:56 AM

Working on it

popular-magenta•6/26/25, 11:25 PM

Same

popular-magenta•6/26/25, 11:26 PM

Had this issue 20th june, and now the same again.

dangerous-fuchsia•6/27/25, 12:10 AM

@kishan looking into it.

dangerous-fuchsia•6/27/25, 12:14 AM

Hey @kishan I have unblocked your account and added a few credits to it as well. Could you please try asking your bank why your credit card payment was declined? Let me know, and I'll follow up based on your bank's response with the team. If it's an issue on our side, I'll get it fixed immediately after your clarification.

dangerous-fuchsia•6/27/25, 12:18 AM

@Amanski I've unblocked you now. You can continue using services safely for some time. You can verify the same in your billing page.

Regarding the card issue, I'll check with the team immediately for your account.

Payment issue

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