other-emerald
other-emerald•4mo ago

How to disable voicemail message?

Hi Vapi team, I’d like to disable voicemail messaging for outbound calls. Specifically, when the AI makes an outbound call and it goes to voicemail, I don’t want the assistant to leave any message—it should simply hang up. Can you please help me with this?
1 Reply
Shubham Bajaj
Shubham Bajaj•4mo ago
Hi Cleverize, To configure your assistant to hang up immediately when a voicemail is detected, follow these steps: 1. Use VAPI’s Built-In Voicemail Tool: Configure the assistant using the settings for voicemail detection. 2. Terminate on Detection: Ensure the workflow includes the Hangup node as soon as a voicemail is detected. Here’s a basic setup: 
{
  "voicemailDetection": {
    "provider": "twilio",
    "enabled": true,
    "voicemailDetectionTypes": [
      "machine_start",
      "machine_end_beep",
      "unknown"
    ],
    "machineDetectionTimeout": 15
  }
}
{
  "voicemailDetection": {
    "provider": "twilio",
    "enabled": true,
    "voicemailDetectionTypes": [
      "machine_start",
      "machine_end_beep",
      "unknown"
    ],
    "machineDetectionTimeout": 15
  }
}
In your workflow: - Add Hangup right after voicemail detection is confirmed, ensuring no message is left. For more information on configuring voicemail settings, you can refer to the Voice Mail Detection — Vapi. This will help you set up an efficient call flow that suits your needs.

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