harsh-harlequin•3mo ago

greeting

can you do dynamic fields in the greeting

2 Replies

Vapi•3mo ago

Yes, you can use dynamic fields in the greeting!
Just include variables in your greeting prompt using double curly braces, like this:

Hello, {{name}}!

Hello, {{name}}!

When making the call via the API, set the variable value in assistantOverrides.variableValues:

{
  "assistantId": "your-assistant-id",
  "assistantOverrides": {
    "variableValues": {
      "name": "John"
    }
  },
  "customer": {
    "number": "+1xxxxxxxxxx"
  },
  "phoneNumberId": "your-phone-id"
}

{
  "assistantId": "your-assistant-id",
  "assistantOverrides": {
    "variableValues": {
      "name": "John"
    }
  },
  "customer": {
    "number": "+1xxxxxxxxxx"
  },
  "phoneNumberId": "your-phone-id"
}

This will personalize the greeting with the provided value.
Note: You must set variable values via the API, not directly in the dashboard.
See documentation Source: - Vapi documentation: Using dynamic variables in a phone call

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

flat-fuchsia•3mo ago

Yes, using {{variable}} placeholders, which are populated via assistantOverrides.variableValues during the call..

greeting

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