wise-white•4mo ago
Transfer Call Times
Is there a way for vapi to only transfer callers during specific times? if so how I set this up
4 Replies
I couldn't find enough info to answer your question about restricting call transfers to specific times in Vapi, so I'm escalating this to a human on the team who can help you out! For reference, Vapi does support call forwarding and dynamic call transfers—more details are in the call forwarding and dynamic call transfers docs—but I didn't see anything about time-based transfer rules. Hang tight, someone will get back to you soon!
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
automatic-azure•3mo ago
Yes, by using a transferCall tool with a webhook that checks the current time and only returns a destination number during your set hours otherwise, it can return an error or alternative message..
wise-whiteOP•3mo ago
is there a simpler way?
automatic-azure•3mo ago
Instead of using a webhook to check the time, you can simplify things in Vapi by using its built-in scheduling and transferCall rules to automatically route calls based on business hours. No external logic needed..