VAPI•17mo ago

Backchanneling Disabled - Agent still using "Like" "Ahm" etc..

Instruction NOT to use filler words also specified in the system prompt.
We enabled the Backhanding, then disabled. looks like the system does not save the preference.
Call id: 63a32744-20b1-4ca7-b1bf-ef602fa24b32

Vapi•8/25/24, 4:25 PM

@BrightMan
I understand you're having an issue with the Backhanding feature not saving your preferences. To assist you further, could you please provide more details about the steps you took to enable and then disable the feature? This will help me understand the situation better and provide you with the most accurate assistance.

Vapi•8/25/24, 4:25 PM

You can continue this conversation by mentioning me in the message.

spontaneous-moccasinOP•8/25/24, 4:27 PM

enabled the Backhanding, then disabled. looks like the system does not save the preference

VVapi You can continue this conversation by mentioning me in the message.

VapiAPP•8/25/24, 4:27 PM

Got it. Tagging @Vapi Team for additional help.

spontaneous-moccasinOP•8/26/24, 11:45 AM

Any updte on this?

spontaneous-moccasinOP•8/27/24, 10:53 AM

FYI, it seems that Vapi does not update Backchanneling status for the first massege

spontaneous-moccasinOP•8/27/24, 10:54 AM

Once enable it stays enabled.

spontaneous-moccasinOP•8/27/24, 10:56 AM

@Vapi @VapiTeam Still no update on this

Vapi•8/27/24, 10:56 AM

@BrightMan
I apologize for the inconvenience you're experiencing with the Backchanneling feature. It seems there might be an issue with the system not saving your preferences correctly. I would recommend reaching out to our support team for a more in-depth investigation. They will be able to look into the call ID you provided and help resolve the issue. Please ask support for more info on this.

dangerous-fuchsia•8/27/24, 11:01 AM

@BrightMan can you please share a call id where backchanneling is disabled but still it's working the opposite.

spontaneous-moccasinOP•8/27/24, 11:03 AM

152e929c-453e-4a96-81c6-d79c196e2354

spontaneous-moccasinOP•8/27/24, 11:03 AM

Listen to the First Message

Sspontaneous-moccasin 152e929c-453e-4a96-81c6-d79c196e2354

dangerous-fuchsia•8/27/24, 11:30 AM

listening to first message i can't find back channeling check the call id

spontaneous-moccasinOP•8/27/24, 1:00 PM

152e929c-453e-4a96-81c6-d79c196e2354

spontaneous-moccasinOP•8/27/24, 1:01 PM

It says how can i "LIKE" make you day brighter. The word "Like" is not in the original text.

spontaneous-moccasinOP•8/27/24, 1:03 PM

Same here 987529d4-5ff7-4967-bec9-92e05689b2ba, and on every call

dangerous-fuchsia•8/27/24, 1:59 PM

logs

logs

10:49:39:066 Saying 78... (messageOrUrl: hello. Welcome to Bright. I am Brightly AI. How can i make your day brighter? )

dangerous-fuchsia•8/27/24, 2:01 PM

@BrightMan this is from TTS, set fillerInjectionEnabled" to false, it won't repeat.

spontaneous-moccasinOP•8/27/24, 3:24 PM

Thank you, can you please clarify where to do this?

Ddangerous-fuchsia @BrightMan this is from TTS, set fillerInjectionEnabled" to false, it won't rep...

spontaneous-moccasinOP•8/28/24, 11:06 AM

Thank you, can you please clarify where to do this?

dangerous-fuchsia•8/28/24, 7:02 PM

go to this url https://docs.vapi.ai/api-reference/assistants/update-assistant

dangerous-fuchsia•8/28/24, 7:02 PM

then look for body > voice you will find it.

Backchanneling Disabled - Agent still using "Like" "Ahm" etc..

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