Outbound agent is still asking for phone number
How do I prevent this from happening? I ticked 'Use Customer Phone' and added to prompt that the bot already has the phone number.
We're using GHL tools to book in appointments.
This is the call request payload we're sending to the bot:
{
"assistantId": "xxx",
"assistantOverrides": {
"variableValues": {
"name": "{{contact.first_name}}",
"email": "{{contact.email}}",
"phone": "{{contact.phone}}",
"contactId": "{{contact.id}}"
}
},
"customer": {
"number": "{{contact.phone_raw}}"
},
"phoneNumberId": "xxx"
}
We're using GHL tools to book in appointments.
This is the call request payload we're sending to the bot:
{
"assistantId": "xxx",
"assistantOverrides": {
"variableValues": {
"name": "{{contact.first_name}}",
"email": "{{contact.email}}",
"phone": "{{contact.phone}}",
"contactId": "{{contact.id}}"
}
},
"customer": {
"number": "{{contact.phone_raw}}"
},
"phoneNumberId": "xxx"
}
