@jessj
I'm sorry to hear you're experiencing issues with uploading to the knowledge base. It's great that you've already tried some basic troubleshooting steps. Since the issue persists and your colleagues are not experiencing the same problem, it might be related to your specific account or setup.
Could you please confirm if the file format you're trying to upload is supported by the knowledge base? Also, ensure that the file size does not exceed the maximum limit allowed by the system. If everything seems correct on your end, this might require a closer look by our support team.
In the meantime, if you haven't done so already, you could try using a different web browser or a different network to see if the issue is related to a particular browser or network setting.
If none of these steps resolve the issue, please let me know, and I can assist you further or direct you to the appropriate support channel for more in-depth assistance.
