Urgent Issues - All calls getting dropped
Need help with an urgent issue
We have a setup where the clinic forwards the calls to a number that we have assigned to them. if I call our VAPI number directly, everything is working fine. but if the clinic forwards us the call, the call gets abruptly disconnected
I'm seeing the "endedReason":"customer-did-not-answer", which is strange as we have this inbound calls use case..
If I understand correctly, "endedReason":"customer-did-not-answer" is for outbound calls where phone reaches a voicemail.
Call ids -
5108b0d0-cc51-4b4a-aef5-f08f85f8e2d1
332b960e-6a82-472d-80ef-180857156dff
9beb4f52-9297-4e58-8217-fca85c36234a
44c50eb9-5726-40d6-92f9-0c4dd7f2cb56
f5c01ce4-78a8-4ab0-b05e-80f7a0672274
We have Hippa enabled, so please message me if you need more details
We have a setup where the clinic forwards the calls to a number that we have assigned to them. if I call our VAPI number directly, everything is working fine. but if the clinic forwards us the call, the call gets abruptly disconnected
I'm seeing the "endedReason":"customer-did-not-answer", which is strange as we have this inbound calls use case..
If I understand correctly, "endedReason":"customer-did-not-answer" is for outbound calls where phone reaches a voicemail.
Call ids -
5108b0d0-cc51-4b4a-aef5-f08f85f8e2d1
332b960e-6a82-472d-80ef-180857156dff
9beb4f52-9297-4e58-8217-fca85c36234a
44c50eb9-5726-40d6-92f9-0c4dd7f2cb56
f5c01ce4-78a8-4ab0-b05e-80f7a0672274
We have Hippa enabled, so please message me if you need more details
