Calls getting dropped with wrong call-ended-reason.
Hello @Vapi,
We are seeing a lot of call getting cut with reason: 'customer-ended-call'. These calls just drop randomly at various points, without customer explicitly ending the call nor is there any end call phrase spoken.
We verfied with the customer and checked the recordings to see if they are actually cutting the call themselves or not, but that's not the case.
We have seen around 20% of all our calls result in this. Some calls get disconnected just after the greeting, and a lot of them in the middle of the call.
Please find a few Call Sids Below: We have double checked with the candidates and they have not cut the calls themselves.
Thank you in advance.
We are seeing a lot of call getting cut with reason: 'customer-ended-call'. These calls just drop randomly at various points, without customer explicitly ending the call nor is there any end call phrase spoken.
We verfied with the customer and checked the recordings to see if they are actually cutting the call themselves or not, but that's not the case.
We have seen around 20% of all our calls result in this. Some calls get disconnected just after the greeting, and a lot of them in the middle of the call.
Please find a few Call Sids Below: We have double checked with the candidates and they have not cut the calls themselves.
- Cut just after the first message: a82d206f-ac7a-41a2-99cd-482511a08291, 228956e9-9db8-48a2-b600-25a8e67a99f5, a9475046-3b31-492b-89cb-018b67b410ca, 770a66dc-4dca-4769-aa7f-547dcdac950e, 0154ce29-5a61-437a-9b40-4dbbc7f750e6, 74ecfac2-f5c7-4de4-92fd-2b454859eab1, 66fff0ee-d2cc-4c93-b9c2-9a2a8ccbc3f1
- Drops randomly in between the call: 6756ff20-ed3a-4c25-8f63-0feebfe93d93, 670809d5-5452-4271-ab69-83ce566871bb, 440a79ee-b8cc-46a8-9dbb-2852949bf78b, d042f8fd-bf64-466c-a863-31d2c6feb971
Thank you in advance.
