Why am I getting 403 error on all my API keys?

V

Vapi•7/22/24, 10:01 PM

@mindofman
I'm sorry to hear you're experiencing difficulties with your API keys. Let's try to troubleshoot this together. Here are a few steps you can take to ensure everything is set up correctly:

Double-check that you are indeed using the correct public key. The public key should be used in your application to authenticate API requests.
Ensure that the key is being sent correctly in the API request. The key should be included in the correct header or query parameter as specified by the API documentation.
Verify that there are no extra spaces or hidden characters in the key that might have been accidentally copied.
Make sure that the key has not been invalidated or expired. If you have regenerated keys multiple times, ensure you are using the most recent one.
Check if there are any IP restrictions or other security settings that might be blocking your requests.
Review the API documentation to confirm that you are following all the required steps for authentication.

If you've gone through all these steps and the issue persists, it might be helpful to provide a specific example of how you're making the API call (without revealing your actual keys, of course). This way, I can give you more targeted advice. If you're still stuck, please ask support for more info on this.

V

Vapi•7/22/24, 10:01 PM

You can continue this conversation by mentioning me in the message.

VVapi You can continue this conversation by mentioning me in the message.

V

VapiAPP•7/22/24, 10:03 PM

Got it. Tagging @Vapi Team for additional help.

L

living-lavenderOP•7/22/24, 10:04 PM

@Vapi I'm trying to use it with the VAPI web snippet on my website

V

Vapi•7/22/24, 10:04 PM

@mindofman
Thank you for clarifying that you're using the VAPI web snippet on your website. Here's what you can do to ensure it's set up correctly:

Snippet Placement: Make sure the VAPI web snippet is placed correctly in the HTML of your website, typically before the closing
```
</body>
```
</body>
```
</body>
```
</body>
tag.
Public Key Usage: Confirm that you are using the public key in the snippet. The private key should never be exposed on the client side.
Snippet Configuration: Check the configuration within the snippet to ensure the public key is correctly assigned to the appropriate variable or parameter.
CORS Settings: Since you mentioned you've allowed all origins, ensure that the settings have been saved and propagated. Sometimes changes to settings can take a few minutes to take effect.
Browser Console: Open the browser's developer console to check for any errors when the page loads. This can give you clues about what might be going wrong.
Clear Cache: If you've made changes to the keys or settings, clear your browser cache or try in incognito mode to ensure you're not seeing a cached version of the page.
Documentation: Review the VAPI documentation for the web snippet to ensure you haven't missed any steps.

If you've checked all these and the issue persists, it might be a good idea to reach out to VAPI support directly for further assistance. You can send an email to the support team by clicking here. They will be able to help you with more specific troubleshooting steps.

L

living-lavenderOP•7/22/24, 10:08 PM

@Vapi yeah tried all that

V

Vapi•7/22/24, 10:08 PM

@mindofman
I understand that this situation can be quite frustrating. Since you've tried all the standard troubleshooting steps without success, it seems we might be dealing with a more complex issue that could require direct intervention from the VAPI support team.

At this point, I would recommend reaching out to them with the details of the problem, including the steps you've already taken, any error messages, and the context in which the error occurs. They should be able to provide you with more in-depth support and potentially identify any underlying issues with your account or the service itself.

Would you like me to guide you on how to contact the VAPI support team, or is there anything else I can assist you with at this moment?

Lliving-lavender Trying to get squad but keep getting: "message": "Invalid Key. Hot tip, you may ...

D

dangerous-fuchsia•7/23/24, 1:46 PM

please use private key.

L

living-lavenderOP•7/23/24, 3:27 PM

@Shubham Bajaj use private key for public use? Is that just for squads?

Lliving-lavender @Shubham Bajaj use private key for public use? Is that just for squads?

D

dangerous-fuchsia•7/23/24, 8:14 PM

yes

L

living-lavenderOP•7/23/24, 11:46 PM

@Shubham Bajaj do squads work with the web snippet? still getting 403 and 429 errors

Lliving-lavender @Shubham Bajaj do squads work with the web snippet? still getting 403 and 429 er...

D

dangerous-fuchsia•7/24/24, 9:04 PM

yes it works share the snippet how your creating sqauad

L

living-lavenderOP•7/24/24, 9:57 PM

@Shubham Bajaj been through many iterations with MyVAPI but this is about as close as I got.

message.txt3.95KB

Lliving-lavender @Shubham Bajaj been through many iterations with MyVAPI but this is about as clo...

D

dangerous-fuchsia•7/25/24, 7:57 PM

your using both squad and assistant.

D

dangerous-fuchsia•7/25/24, 7:59 PM

it has to be this(here pass squadId to squad):

(function (d, t) {
    var g = document.createElement(t),
      s = d.getElementsByTagName(t)[0];
    g.src =
      "https://cdn.jsdelivr.net/gh/VapiAI/html-script-tag@latest/dist/assets/index.js";
    g.defer = true;
    g.async = true;
    s.parentNode.insertBefore(g, s);

    g.onload = function () {
      const vapi = window.vapiSDK.run({
        apiKey: "", // required Use your Public Key
        squad: squad, // You can pass in squad as an option to create squad.
        config: buttonConfig // optional
      });

      if(vapi) {
        // Extend more using vapi

      }
    };
  })(document, "script");

(function (d, t) {
    var g = document.createElement(t),
      s = d.getElementsByTagName(t)[0];
    g.src =
      "https://cdn.jsdelivr.net/gh/VapiAI/html-script-tag@latest/dist/assets/index.js";
    g.defer = true;
    g.async = true;
    s.parentNode.insertBefore(g, s);

    g.onload = function () {
      const vapi = window.vapiSDK.run({
        apiKey: "", // required Use your Public Key
        squad: squad, // You can pass in squad as an option to create squad.
        config: buttonConfig // optional
      });

      if(vapi) {
        // Extend more using vapi

      }
    };
  })(document, "script");

(function (d, t) {
    var g = document.createElement(t),
      s = d.getElementsByTagName(t)[0];
    g.src =
      "https://cdn.jsdelivr.net/gh/VapiAI/html-script-tag@latest/dist/assets/index.js";
    g.defer = true;
    g.async = true;
    s.parentNode.insertBefore(g, s);

    g.onload = function () {
      const vapi = window.vapiSDK.run({
        apiKey: "", // required Use your Public Key
        squad: squad, // You can pass in squad as an option to create squad.
        config: buttonConfig // optional
      });

      if(vapi) {
        // Extend more using vapi

      }
    };
  })(document, "script");

(function (d, t) {
    var g = document.createElement(t),
      s = d.getElementsByTagName(t)[0];
    g.src =
      "https://cdn.jsdelivr.net/gh/VapiAI/html-script-tag@latest/dist/assets/index.js";
    g.defer = true;
    g.async = true;
    s.parentNode.insertBefore(g, s);

    g.onload = function () {
      const vapi = window.vapiSDK.run({
        apiKey: "", // required Use your Public Key
        squad: squad, // You can pass in squad as an option to create squad.
        config: buttonConfig // optional
      });

      if(vapi) {
        // Extend more using vapi

      }
    };
  })(document, "script");

D

dangerous-fuchsia•7/25/24, 7:59 PM

also use your private api key for squads only.

L

living-lavenderOP•7/25/24, 11:01 PM

removed the assistant but still getting 403 and 429

(function (d, t) {
var g = document.createElement(t),
s = d.getElementsByTagName(t)[0];
g.src = "https://cdn.jsdelivr.net/gh/VapiAI/html-script-tag@latest/dist/assets/index.js";
g.defer = true;
g.async = true;
s.parentNode.insertBefore(g, s);

g.onload = function () {
vapiInstance = window.vapiSDK.run({
apiKey: "edc73e5f-1d64-4759-9171-7499212fe287",
squad: "deab8b8e-d022-4638-a0a5-a25bda6727b2",
config: buttonConfig,
});

if (vapiInstance) {
console.log("VAPI SDK initialized successfully");
} else {
console.error("Failed to initialize VAPI SDK.");
}

document.getElementById("vapi-support-btn").addEventListener("click", () => {
console.log("Button clicked");

fetch(

https://api.vapi.ai/squad/deab8b8e-d022-4638-a0a5-a25bda6727b2

https://api.vapi.ai/squad/deab8b8e-d022-4638-a0a5-a25bda6727b2

https://api.vapi.ai/squad/deab8b8e-d022-4638-a0a5-a25bda6727b2

https://api.vapi.ai/squad/deab8b8e-d022-4638-a0a5-a25bda6727b2, {
method: "GET",
headers: {
"Authorization":

Bearer edc73e5f-1d64-4759-9171-7499212fe287

Bearer edc73e5f-1d64-4759-9171-7499212fe287

Bearer edc73e5f-1d64-4759-9171-7499212fe287

Bearer edc73e5f-1d64-4759-9171-7499212fe287,
"Content-Type": "application/json"
}
})
.then(response => {
if (!response.ok) {
throw new Error(

HTTP error! status: ${response.status}

HTTP error! status: ${response.status}

HTTP error! status: ${response.status}

HTTP error! status: ${response.status});
}
return response.json();
})
.then(data => console.log("Fetch success:", data))
.catch(error => console.error("Fetch error:", error));
});
};
})(document, "script");

L

living-lavenderOP•7/25/24, 11:14 PM

sorry, I'm not a coder. but I had no problem with the snippet with an assistant

Lliving-lavender sorry, I'm not a coder. but I had no problem with the snippet with an assistant

D

dangerous-fuchsia•7/26/24, 4:57 PM

can you use https://github.com/VapiAI/web websdk?

GitHub

GitHub - VapiAI/web

Contribute to VapiAI/web development by creating an account on GitHub.

D

dangerous-fuchsia•7/26/24, 4:58 PM

Also check your DM>

Why am I getting 403 error on all my API keys?

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