flat-fuchsia•16mo ago
Is it possible to use a phone number that isn't from Twilio or Vonage?
One of my clients wants to use a phone number, but it isn't from Twilio or Vonage, so I was wondering if there is any way to use it. If the answer is yes, how can it be done?
8 Replies
Relevant threads
These are relevant threads you might take a look into before continuing further:
- <#1256153430876098713>
@Alex Contreras
Absolutely, your client can use a phone number from another provider with Twilio through a process called number porting. Porting a number allows your client to transfer their existing phone number from the current provider to Twilio. Here's how it can be done:
1. Check Portability: First, you'll need to check if the number is eligible for porting to Twilio. This can be done through the Twilio Console's 'Porting' page.
2. Prepare Required Documents: Gather the necessary documentation, which typically includes a Letter of Authorization (LOA), the most recent phone bill, and sometimes additional information to prove ownership of the number.
3. Submit Porting Request: Through the Twilio Console, you can submit the porting request along with the required documents.
4. Wait for Confirmation: Twilio will work with the losing carrier to transfer the number. This process can take a few days to a few weeks, depending on various factors.
5. Complete the Setup: Once the number is ported, you can configure it within Twilio to work with your client's application.
If you need assistance with checking the portability or submitting a porting request, please let me know, and I can guide you through the process or direct you to the appropriate support channel for more detailed help.
You can continue this conversation by mentioning me in the message.
flat-fuchsiaOP•16mo ago
@Vapi is that the only alternative?
@Alex Contreras
Porting the number to a service like Twilio or Vonage is a common approach, but it's not the only alternative. Another option is to use a SIP Trunk or a similar service that allows you to connect an existing phone number to a Voice API platform. Here's how it works:
1. SIP Trunking Service: Find a SIP Trunking provider that can connect your client's existing phone number to the internet.
2. Configure SIP with Voice API: Configure the SIP Trunk to work with the Voice API platform of your choice. This typically involves setting up SIP credentials and URI configurations.
3. Integration: Integrate the SIP Trunk with your client's application, ensuring that the Voice API platform can handle calls made to and from the existing phone number.
4. Testing: Thoroughly test the setup to ensure that calls are correctly routed and that all features are working as expected.
If you need more detailed guidance on setting up a SIP Trunk or if you have any other questions, please feel free to ask.
rare-sapphire•16mo ago
yes you can and it is for enterprise users only.
flat-fuchsiaOP•16mo ago
@Shubham Bajaj So, if I want to use a phone number that is not from Twilio or Vonage I have to be an enterprise user?
rare-sapphire•16mo ago
yes @Alex Contreras.
flat-fuchsiaOP•16mo ago
Okay thank you