VAPI•2y ago

Incoming phone call from Australian Mobile to vonage number, voice is garbled

call id: 91b6cefc-6ce4-439a-95d3-8b96e1bd340e, ae928a77-79a2-458a-b264-6df63285027c (more examples available).
Only calls from my mobile seem to be affected, calling from a sip phone seems to work ok.
I have checked the mobile service and it is fine for calls to other numbers.
Cheers
Steve

Vapi•6/9/24, 6:46 AM

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Vapi•6/9/24, 6:46 AM

@blissy48
Hello Steve,

It sounds like you're experiencing issues specifically with calls made from your mobile device using our VAPI service, while calls from a SIP phone are working correctly. To assist you better, I'll need to gather a bit more information:

Are you using a specific app on your mobile device to make these calls?
Have you recently updated the app or your mobile operating system?
Could you confirm if you've granted the necessary microphone permissions for the app on your mobile device?
Have there been any error messages or codes displayed when the call fails to connect?

Once I have this information, I'll be able to help you troubleshoot the issue more effectively.

Vapi•6/9/24, 6:46 AM

You can continue this conversation by mentioning me in the message.

rubber-blueOP•6/9/24, 6:48 AM

The calls are regular voice calls through to vonage number.

living-lavender•6/9/24, 8:08 AM

As I can see, the user's voice was garbled. Can you try disabling this setting and let me know how it goes? "backgroundDenoisingEnabled": true,

rubber-blueOP•6/9/24, 10:24 AM

Ok will try that.

rubber-blueOP•6/9/24, 10:46 AM

That seems to have fixed the problem, I turned on the noise suppression feature because I often make phone calls in the car and I thought it might help reduce the road noise.

Incoming phone call from Australian Mobile to vonage number, voice is garbled

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