VAPI•2y ago

phone-call-provider-closed-websocket

Some of our calls are abruptly ending with the error "phone-call-provider-closed-websocket". They seem to always occur during calls where Vapi gets transferred to another person.

Call IDs:

076237a6-5180-4061-9998-bbb024220269
79f117e3-c030-4d74-b382-98cfcdde20b1

Ask Inkeep•6/4/24, 5:20 PM

Hi @Will, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.

Ask Inkeep•6/4/24, 5:20 PM

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While I generate an answer, here are some sources that might be helpful:

Ask Inkeep•6/4/24, 5:21 PM

Answer

The issue of calls abruptly ending with the error "phone-call-provider-closed-websocket" typically occurs when the connection with the call provider unexpectedly closes. This could be due to network issues, timeouts, or misconfigurations between the voice service and Vapi's servers.

To resolve this issue, you might want to check the following:

Ensure that the network connections are stable and robust at the time of the calls.
Review any timeout settings or configurations that may cause the websocket to close prematurely.
Check for any updates or outages from your voice service provider that might be affecting connectivity.

It's important to collaborate with your voice service provider to investigate this issue further, as they might provide more specific insights based on the network data and configurations used during the calls.

AAsk Inkeep ### Answer The issue of calls abruptly ending with the error "phone-call-provide...

Ask InkeepAPP•6/4/24, 5:21 PM

Got it. Tagging @Vapi Team for additional help.

living-lavender•6/5/24, 3:40 AM

Can you send me some latest call_id?

cold-orangeOP•6/5/24, 4:48 PM

Call IDs:
076237a6-5180-4061-9998-bbb024220269
79f117e3-c030-4d74-b382-98cfcdde20b1

cold-orangeOP•6/5/24, 4:48 PM

@Sahil

phone-call-provider-closed-websocket

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