VAPI•2y ago

Why are the outputs getting cut up like this

the assistant's messages are chopped up

Ask Inkeep•5/19/24, 2:26 PM

Hi @Marco, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.

Ask Inkeep•5/19/24, 2:26 PM

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Ask Inkeep•5/19/24, 2:26 PM

Answer

The issue you're experiencing with the assistant's messages being chopped up might be related to how the silence detection is configured, which can cause premature interruptions and thus "chop" the messages. This behavior could potentially be adjusted by configuring the silence timeout and response delay settings in your assistant's configuration.

For example, the silenceTimeoutSecondssilenceTimeoutSeconds parameter specifies how long the system waits in silence before it considers the speaker has finished. If this is set too low, it might cut off messages that have natural pauses. Similarly, the responseDelaySecondsresponseDelaySeconds is used to set a delay before the assistant starts to speak, which could affect how messages are perceived if not optimally configured (1) .

To potentially resolve or mitigate this issue, you might consider adjusting these parameters to better suit the flow of your conversations. Here’s an example of how you might update these settings:

{
  "silenceTimeoutSeconds": 5,
  "responseDelaySeconds": 1
}

{
  "silenceTimeoutSeconds": 5,
  "responseDelaySeconds": 1
}

If this doesn't resolve the issue, it could be beneficial to examine the transcribertranscriber settings or other related configurations that influence how audio input and output are handled . If there isn't a direct reference to the issue in the provided documents, looking into other informational resources or contacting support might be necessary.

Sources
[1] Update Assistant

AAsk Inkeep ### Answer The issue you're experiencing with the assistant's messages being cho...

Ask InkeepAPP•5/19/24, 2:30 PM

Got it. Tagging @Vapi Team for additional help.

ripe-grayOP•5/19/24, 2:31 PM

I tried that, but didn't work. Can it be bcs of the punctuation or something else?

ripe-grayOP•5/19/24, 2:34 PM

I also have Backchanneling Enabled

living-lavender•5/19/24, 2:39 PM

It is because of the streaming. There is not wrong with it.

ripe-grayOP•5/19/24, 3:20 PM

can you explain a bit further? it wasn't like that. The quality is horrible now. It bugs and pauses every sentence. Is there a way to work arround this?

ripe-grayOP•5/19/24, 3:22 PM

it used to be good, but now I can't sell an assistant like this

living-lavender•5/19/24, 3:40 PM

@Marco Can you send me your call_id?

ripe-grayOP•5/19/24, 3:41 PM

8e1a0ba6-435c-4bd7-98d8-b437b9a42af1

living-lavender•5/19/24, 3:46 PM

Also, can you also tell me the timestamp

living-lavender•5/19/24, 3:47 PM

and exact word which is being cutting out

ripe-grayOP•5/19/24, 3:49 PM

Rripe-gray Click to see attachment

ripe-grayOP•5/19/24, 3:50 PM

in general its more unstable, but it gets really apparent over here

living-lavender•5/19/24, 4:30 PM

I see let me check

Why are the outputs getting cut up like this

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