Contact Center
Build voice agents that resolve more and deflect less
Configure every step, own every outcome, control costs as you scale.
Customer SupportRouting & TriageLead QualificationProactive Outreach
Customer Outcomes
200%
Revenue growth
70%
Lowered cost per minute
30%
Increase in conversion rates
50%
Reduced time on call
Amazon Ring moved every inbound call to Vapi, CSAT went up
2 wks
zero to production
100%
support runs on Vapi
50%
time on call reduction
“We went from zero to production in two weeks, and 100% of our inbound volume now runs through Vapi. Most importantly, we’ve maintained the high bar of support for our customers, and CSAT scores have improved.”
Jason MituraVP, Software Development
Amazon Ring moved every inbound call to Vapi, CSAT went up
Read the case study“We went from zero to production in two weeks, and 100% of our inbound volume now runs through Vapi. Most importantly, we’ve maintained the high bar of support for our customers, and CSAT scores have improved.”
Jason MituraVP, Software Development
2 wks
zero to production
100%
support runs on Vapi
50%
time on call reduction
Amazon Ring moved every inbound call to Vapi, CSAT went up
Read the case study“We went from zero to production in two weeks, and 100% of our inbound volume now runs through Vapi. Most importantly, we’ve maintained the high bar of support for our customers, and CSAT scores have improved.”
Jason MituraVP, Software Development
2 wks
zero to production
100%
support runs on Vapi
50%
time on call reduction
Amazon Ring chose Vapi over 40 vendors
50%
Time on call reduction
100%
of inbound
CSAT
Keeps improving
Customer Support
Higher resolution, less time on call, better CSAT
Deploy agents that answer questions, troubleshoot, and handle orders, claims, or service status end-to-end and take action to ensure 100% resolution.
Scale without the staffing headacheFrom hundreds to hundreds of thousands of concurrent calls, Vapi scales high-quality conversations with the volume you need.
Build agents that take meaningful actionEasily integrate with the systems that matter to ensure that customer inquiries can always be handled.
Unlock high-quality, contextualized customer experiencesProvide customers with richer, more complete interactions. Vapi exposes the primitives necessary to enable incredible customer interactions.
Bring immediate ROI to your most costly channel
Get a demo
Hit your most costly channel on day 1
Voice agents resolve at higher rates and spend less time on calls at a fraction of the cost.
Your best agent on every call
Scale your best CSR with ease, tweak in seconds to maximize outcomes.
Ship in days
Vapi agents go live on the phone lines you already run, powered by the systems that matter to your business. No rip and replace.
Control the outcomes you care about
Vapi exposes critical configurations so you can find what works best for your customers and continue to improve.
Leading Latin American Automotive Marketplace
"We reached profitability in Mexico due to this transformation. We're serving twice the customers we were before... and we did this while focusing on the most important part that was the level of service and the experience that our customers were having."
Alejandro MazaChief Product & AI Officer, Kavak
See Composer in action
Watch the webinar on-demandAgent Lifecycle
Build, ship, optimize, repeat
Don't stop at the first build. Vapi exposes critical configurations so you can find what works best for your customers and continue to improve.
Build, ship, and optimize without engineeringDescribe the agent you need: Composer writes the prompt, provisions the number, and wires the tools and integrations
Configure in one clickModel intelligence presets bundle a transcriber, model, and voice tuned for common use-cases so you can configure your agent in one click
Optimize for the outcomes your customers care aboutAutomate testing to learn what works and what doesn't
Let Composer solve your problemHaving trouble? Composer troubleshoots so you can get back on track fast
Configure everything that drives your outcomes
Spend time optimizing outcomes, not building infrastructure. Owned outcomes compound with every iteration your team ships.
UnityAI built this, and more, on Vapi
250K+
Monthly calls
50%
Cost reduction
Triage & Routing
Replace rigid IVR and IVA with real conversation
What IVA was supposed to be. Agents identify intent, authenticate the caller, gather structured context, and route to the right skill, queue, or human.
Faster resolutions without hold timeVoice agents pick up immediately and can often resolve the problem without the need for human escalation.
Improve transfer accuracyGetting rerouted 2 or 3 times is not a good customer experience. Voice agents understand natural speech, sending callers to the right destination on the first try.
Context is always retainedEvery transfer carries a structured record into the ACD your team already runs.
Kavak runs inbound and outbound on Vapi
+30%
Conversion rates
2x
Customers served
Lead Qualification
More qualification calls, higher close rates and NPS
Agents greet and qualify callers, capture and verify details, score intent, and close deals.
Close sales end-to-endContextualized, integration-enabled agents can close deals themselves
Shrink the speed-to-lead gapIntent is met instantly, in the caller's preferred language, at any hour
Give time to the customers who need itVoice agents can take their time. Build relationships that enable more personalized, higher-conversion buying journeys
Resolve before the problem arises
Reminders & notifications
Appointment reminders, renewals, and service updates. Voice increases retention.
Follow-ups and callbacks
Return missed calls, follow up after a case or purchase, and call qualified leads back while intent is still high.
Collections and payments
Increase collection rate through automated payment reminders and collection calls.
Retention and renewals
Reach out ahead of a renewal or to accounts with churn risk, and route to a human when needed.
Start testing in the dashboard
Get startedObservability
Optimize faster with eyes on every call
Structured outputs, evals, and monitoring close the loop between shipping a change, proving it worked, and then shipping another.
Structured outputsAI-powered analysis and extraction tools that intelligently process conversation data to determine if objectives were met, customers were satisfied, and the call was successful
MonitoringAutomatically track technical, infrastructure, and compliance issues across your voice AI agents so you can improve
SimulationsSystematically test your AI assistants and squads using realistic, AI-powered callers to evaluate call effectiveness before you ship to production
open platform
Powered by your existing stack
Built to clear the security review
Visit our trust centerZero data retention option
For organizations with strict data residency or retention requirements, deploy Vapi with zero data retained.
Guardrails for regulated conversations
Keep agents on approved policies in regulated conversations, with audit logs, evals, and guardrails to defend the deployment.
SOC 2
Independently audited controls for security, availability, and confidentiality.
HIPAA
BAA available. PHI handled to HIPAA standards across the agent lifecycle.
PCI DSS
For workflows involving payments, copays, and collections.
GDPR
For multinational operations and global customer populations.
The open AI platform for 100% resolution
Vapi exposes every configuration necessary for end-to-end resolution in the contact center
