This video is an ultimate masterclass on building and deploying an AI voice agent for a dental clinic using Vapi's updated features in 2025. The tutorial provides a complete walkthrough of setting up a smart, conversational assistant from scratch, demonstrating how it can handle a full client interaction from booking an appointment to sending a confirmation email.
The video includes a live demo of the AI assistant, "Nick," as it takes a real call from a client, "Benny Blanco." The demo highlights the assistant's ability to:
- Engage in natural conversation and guide the client through the booking process.
- Check availability in real-time and offer alternative appointment times.
- Accurately collect and verify personal information, including a name and email address.
- Call a tool to automatically book the appointment in a calendar and send a confirmation email.
The creator, Sudeshna, walks through every step of building this agent, covering:
- The Vapi Dashboard: A full tour of the dashboard's new, intuitive interface, including the overview, analytics, and call logs.
- Assistant Creation: How to create a new assistant using Vapi's default templates or a custom blank template.
- Phone Number Integration: The updated options for creating free Vapi numbers or importing numbers from Twilio or Vonage for international use.
- Knowledge Base: The process of uploading files to give the AI assistant business-specific knowledge, such as FAQs for a dental clinic.
- Tool Providers & Custom Tools: How to connect external tools like Make.com and Google Calendar, and how to build custom tools to perform actions like checking availability and booking appointments.
- Model Configuration: An in-depth look at setting the right model (GPT-4o mini), language, voice, and advanced settings like voicemail detection and call timeouts to optimize the agent's performance.
This is an essential guide for anyone looking to build a voice automation agency or integrate AI into their business in 2025.
Timestamps:
- 0:00 - Intro and Live Demo
- 2:46 - Getting Started with the Vapi Dashboard
- 3:28 - Creating a New AI Assistant
- 4:38 - Setting Up Phone Numbers (Free Vapi, Twilio, Vonage)
- 7:31 - Uploading a Knowledge Base
- 8:40 - Connecting External Tool Providers
- 11:27 - Creating Custom Tools (End Call, Transfer, Check Availability)
- 22:22 - Setting the Model, Prompt, and Advanced Configurations
- 45:10 - Testing the AI Agent in Real-time
- 49:13 - The Result: A Booked Appointment and Confirmation Email
- 50:13 - Conclusion and Final Thoughts
