This video is an in-depth tutorial on how to build a fully functional AI voice assistant for a travel business. Using Vapi, the creator demonstrates how to design an AI that can handle a complete customer journey, from initial inquiry to booking and confirmation. The video includes a full, multi-step conversation with the AI, showcasing its ability to understand complex requests, check availability, process payment details, and send confirmation emails and texts.
The tutorial covers:
- Getting Started with Vapi: A brief overview of the Vapi platform and its trial version, showing how a user can have a natural conversation with an AI assistant.
- Prompt Engineering: A breakdown of a detailed system prompt that defines the AI's identity, purpose, and conversational style. The prompt acts as the AI's "handbook" for managing the booking process.
- Voice and Model Selection: A look at how to choose a model (like OpenAI) and a voice to give the AI a realistic persona.
- A Full Conversation Demo: The core of the video is a long-form demo where the AI, named Hazel, books a round-trip flight for a customer, gathering and confirming all necessary details like travel dates, traveler information, and payment.
- Key Features in Action: The demo highlights the AI's ability to handle complex and dynamic tasks, such as: Identifying and correcting a user's mistaken return date, confirming and booking specific flights, collecting personal information like name, date of birth, and frequent flyer number, processing a mock payment with card details and a zip code, and offering to send the final itinerary via email or text.
- Business Applications: The video concludes with a discussion on how a system like this can be a powerful tool for various industries, including personal use for executives or as a foundation for a new business.
