Insurance
Build custom voice agents that pitch with consistency, lift conversion, and stay compliant across every regulated workflow.
Customer Outcomes
25%
Transfer-to-close rate improvement
20%
Revenue growth
85%
Reduction in costs
How Spring Venture Group transformed their Medicare lead qualification in 1 week, with just 4 engineers.
85%
reduction in costs
20%
increase in revenue
25%
transfer-to-close rate improvement
“Vapi communicates our brand to people hearing about us for the first time, creates a great customer experience, and ultimately drives happier customers and better close rates.”
Homer KayVP of Data Science and AI, SVG
How Spring Venture Group transformed their Medicare lead qualification in 1 week, with just 4 engineers.
Read the case study“Vapi communicates our brand to people hearing about us for the first time, creates a great customer experience, and ultimately drives happier customers and better close rates.”
Homer KayVP of Data Science and AI, SVG
85%
reduction in costs
20%
increase in revenue
25%
transfer-to-close rate improvement
How Spring Venture Group transformed their Medicare lead qualification in 1 week, with just 4 engineers.
Read the case study“Vapi communicates our brand to people hearing about us for the first time, creates a great customer experience, and ultimately drives happier customers and better close rates.”
Homer KayVP of Data Science and AI, SVG
85%
reduction in costs
20%
increase in revenue
25%
transfer-to-close rate improvement
Spring Venture Group built this on Vapi
85%
cost reduction
20%
revenue
25%
transfer-to-close rate
Every inbound lead needs to be qualified the moment it arrives, but licensed agents can only work so many at once. Voice AI removes that ceiling, running thousands of concurrent qualification calls at production-grade reliability, so agents step in only when a lead is ready to close.
Every lead worked, the instant it comes inNo queue, no callback window, no lead going cold waiting on an open agent. Voice AI qualifies on first contact, every time.
Smarter resource allocation through every season.Scale qualification capacity up or down instantly through AEP, OEP, and off-cycle peaks, without hiring, training, or onboarding cycles.
Higher transfer-to-close rates on every call.Agents ask the same questions, capture the same data, and score the same way across every lead, producing better-qualified handoffs and higher close rates.
Kavak runs outbound selling on Vapi
200%
revenue growth
20%
NPS growth
30%
Increase in conversion rates
Outbound is one of insurance's highest-leverage channels, but it's only as strong as its weakest rep. Voice agents deliver the same pitch, the same way, on every call, scaling with each campaign while closing leaks in the funnel.
Top-rep performance, on every dial.Voice agents pitch with consistency across every prospect, every product, every state, eliminating the variability that drags down team-wide conversion rates.
Elastic capacity through every campaign.Spin up thousands of concurrent outbound calls for AEP, OEP, or any campaign peak, without hiring cycles, training time, or seasonal staffing risk.
Proactively patch leaks in your sales funnel.Voice agents automatically re-engage drop-offs, recover incomplete applications, and reactivate aged leads, so revenue doesn't slip through the cracks.
Amazon Ring runs support on Vapi
2 wks
zero to production
CSAT
keeps improving
Build custom voice agents that handle policy questions, claim status lookups, and routine support around the clock, so your team can focus on the calls that need a human.
Answer every call, around the clockVoice agents handle policy questions, claim status lookups, billing inquiries, and account updates without hold times, queues, or after-hours gaps.
Free your reps for the calls that matterRoutine inquiries get handled by the agent. Escalations and complex cases get warm-transferred to your reps with full context, so they spend their time where it counts.
Higher CSAT, faster resolutionPolicyholders get answers immediately instead of waiting on hold, and routine issues get resolved on the first call without escalation or callback.
NY Life built this on Vapi
Sales training is time-consuming, expensive, and inconsistent. Build custom AI agents that role-play prospects, objections, and edge cases, so every rep is ready for every call before it happens.
Ramp up new reps fasterRealistic role-play from day one means new hires close their first deal sooner, with less time burning leads or shadowing senior reps.
Train for every buyer you sell toSimulate specific personas, objection patterns, compliance disclosures, and edge cases, so reps practice against the calls they'll really get.
Capture real data that sharpens your sellersFull transcripts, scoring, and call-level analytics give sales leaders clear visibility into skill gaps before they show up in close rates.
From your first agent to your millionth call, Vapi is the solution insurance teams grow into, not out of.
Built for compliant outbound
Configurable calling hours, consent capture, DNC handling, and full audit logs give your team the tools to run outbound that meets TCPA and state requirements.
AI guardrails for regulated conversations
Keep agents on approved scripts for industry regulations, state-specific disclosures, and product requirements, with audit logs for every call.
Zero data retention option.
For carriers and brokers with strict data residency or retention requirements, deploy Vapi with zero data retained.
SOC 2
Independently audited controls for security, availability, and confidentiality.
HIPAA
BAA available for health insurance workloads. PHI handled to HIPAA standards across the full agent lifecycle.
PCI DSS
For workflows involving premium payments and billing.
GDPR
For multinational carriers and global member populations.
Integrations
