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Less hold time. More resolved calls. Better patient experience.
Custom voice agents that resolve patient needs with empathy and patience, enabling access and support at scale.
Patient SchedulingPatient IntakeBenefits VerificationChronic Disease Management
Customer Outcomes
20%
Increase in CSAT
5X
Growth in Revenue
85%
Reduction in Costs
How Unity AI rebuilt healthcare scheduling for million-member patient populations.
250K+
monthly patient calls
50%
cost reduction
“Healthcare scheduling is far more complex than booking a haircut. It depends on the patient’s detailed condition, what else is happening with the clinic, and the company itself. Voice is the last mile and AI voice is a key unlock.”
Dr. Edmund Jackson,CEO, Unity AI
How Unity AI rebuilt healthcare scheduling for million-member patient populations.
Read the case study“Healthcare scheduling is far more complex than booking a haircut. It depends on the patient’s detailed condition, what else is happening with the clinic, and the company itself. Voice is the last mile and AI voice is a key unlock.”
Dr. Edmund Jackson,CEO, Unity AI
250K+
monthly patient calls
50%
cost reduction
How Unity AI rebuilt healthcare scheduling for million-member patient populations.
Read the case study“Healthcare scheduling is far more complex than booking a haircut. It depends on the patient’s detailed condition, what else is happening with the clinic, and the company itself. Voice is the last mile and AI voice is a key unlock.”
Dr. Edmund Jackson,CEO, Unity AI
250K+
monthly patient calls
50%
cost reduction
Unity AI built this on Vapi
250K+
monthly patient calls
50%
cost reduction
Patient Scheduling
Patient Scheduling and Reminders
Vapi agents don't just schedule appointments, they understand healthcare complexity. Deploy custom agents that take real action to resolve faster, leave patients happier, and decrease no-show rates.
Retire the phone tree.Replace IVR with an agent that resolves, not transfers. Check real-time availability, answer patient questions, and confirm appointments in a single call without the hold.
Reach the patients that text can't.Voice meets Medicare, dual-eligible, and lower-literacy populations where they already are: on the phone and in their preferred language.
Scale without the staffing headache.From hundreds to hundreds of thousands of concurrent calls, Vapi scales high-quality conversations with your patient volume.
Spring Venture Group built this on Vapi
85%
cost reduction
20%
revenue
25%
transfer-to-close rate
Patient Intake
Patient Triage & Navigation
Helping patients find the next best action is one of the most impactful uses of conversational Voice AI. Deploy custom agents that can handle messy and complex patient needs to determine the right path based on historical context.
Triage symptoms and route.Voice agents screen patients on symptom severity and route them to the appropriate care level: primary care, urgent care, or ER.
Capture intake data before the patient arrives.Demographics, history, and insurance details flow into your EHR automatically, so providers walk in prepared.
Qualify patients for clinical programs.From clinical trial eligibility to specialty program enrollment, agents apply complex screening criteria consistently on every call.
Want to see how voice AI can handle your benefits verification workload?
Talk to salesBenefits Verification
Benefits Verification & Prior Authorization
Benefits verification and prior auth are healthcare's most expensive bottleneck, costing hours per patient and millions in delayed care. Deploy custom agents that handle the calls, capture the data, and feed your revenue cycle systems automatically.
Get your staff off hold.Voice agents handle outbound verification calls, navigate payer phone trees, and capture coverage details without tying up your team.
Speed up access to care.Verified benefits and authorizations move patients through the care pathway faster, reducing delays that cost revenue and erode patient trust.
Stop revenue cycle leakage at the front end.Accurate, complete verification on the first call prevents costly back-end rework, denied claims, and write-offs.
Want to see how voice AI can handle your benefits verification workload?
Talk to salesPatient Intake
Patient Intake & Scheduling
Benefits verification and prior auth are healthcare's most expensive bottleneck, costing hours per patient and millions in delayed care. Deploy custom agents that handle the calls, capture the data, and feed your revenue cycle systems automatically.
Get your staff off hold.Voice agents handle outbound verification calls, navigate payer phone trees, and capture coverage details without tying up your team.
Speed up access to care.Verified benefits and authorizations move patients through the care pathway faster, reducing delays that cost revenue and erode patient trust.
Stop revenue cycle leakage at the front end.Accurate, complete verification on the first call prevents costly back-end rework, denied claims, and write-offs.
Transform how you engage your patients
From your first agent to your millionth call, Vapi is the solution healthcare teams grow into, not out of.
Built for the trust healthcare demands
Visit our Trust CenterZero data retention option.
For organizations with strict data residency or retention requirements, deploy Vapi with zero data retained.
AI guardrails for clinical conversations.
Keep agents on approved scripts in sensitive medical contexts, with audit logs for every interaction.
HIPAA
BAA available. PHI handled to HIPAA standards across the full agent lifecycle.
SOC 2
Independently audited controls for security, availability, and confidentiality.
PCI DSS
For workflows involving patient payments and copays.
GDPR
For multinational healthcare organizations and global patient populations.
Integrations
