VapiCon is back November 11-12! Tickets now available•Register Now
VapiCon is back November 11-12! Tickets now available•Register Now
Customer stories
4 days
to working prototype
3 months
to production implementation
thousands
of monthly screenings
“Vapi has become a valuable partner in helping us reduce operational barriers. Their continued innovation supports our ability to connect families with the qualified professionals they need, when they need them.”
Pawanjit Singh, Chief Information Officer
Centria Autism is a leading provider of Applied Behavioral Analysis (ABA) therapy, dedicated to helping children diagnosed with autism build meaningful skills through compassionate, evidence-based care.
According to the Centers for Disease Control and Prevention (CDC), approximately 1 in 31 children has been identified with autism. Meeting the growing need for services requires attracting, developing, and supporting qualified, well-trained professionals who can deliver high-quality, individualized care.
For Centria, technology investments are guided by a consistent philosophy: the impact on their mission.
At Centria, our approach to technology is guided by a simple philosophy: reduce barriers families face when accessing care, ease administrative burdens on our team members, and create more opportunities to deliver high-quality, individualized care.
This philosophy extends beyond clinical services to the operational systems that support the organization, including the processes used to recruit and connect qualified professionals with opportunities to serve children and families.
Connecting qualified, compassionate professionals with opportunities to support children and families is an essential part of expanding their access to receiving autism therapy.
Frontline clinical work with children with developmental disabilities is hard. It requires patience, a specific skill set, and someone with a heart for the work. It also produces some of the highest attrition in healthcare.
CentralReach's 2025 Autism and IDD Care Market Report found organizational turnover ranging from 77% to over 100%, depending on organization size.
That churn is a clinical problem. A national survey of 111 autism specialty centers found 61% reporting waits of four months or longer for an initial evaluation. 15% reported waiting over a year.
An unfilled role isn't a line on a staffing report. It's a family still waiting.
It’s also expensive. Every departure triggers a fresh recruitment cycle, a 40-hour training requirement, and a supervision ramp-up period before the new technician reaches a productive caseload.
For Centria, the opportunity was not simply to make recruiting faster. It was to create a more accessible and responsive experience for prospective team members while allowing recruiters to dedicate more attention to meaningful candidate engagement and informed hiring decisions.
Centria sought a flexible technology solution that could support these priorities while aligning with its existing systems and operational standards.
Every day matters for families seeking care. We recognized an opportunity to reduce administrative delays in our recruiting process while giving our teams more time to focus on identifying the right professionals to support the children and families we serve.
Centria partnered with Vapi to introduce AI-supported voice technology into its early-stage recruitment experience, creating a more scalable and responsive approach to engaging prospective team members.
Built on Vapi’s flexible platform, the solution supports dynamic, conversational candidate screening while allowing applicants to engage at times that work best for them. With the ability to conduct conversations simultaneously and beyond traditional hours, Vapi provides a scalable screening capacity without the traditional constraints of a standard recruitment process.
For Centria, this flexibility helps reduce the bottlenecks and creates more opportunities for recruiting professionals to dedicate more time to meaningful candidate engagement, evaluation, and informed hiring decisions. The solution supported the early stages of recruitment by helping identify candidates who meet foundational requirements, such as availability, while preserving human judgment where it matters most. Candidate evaluation, suitability, and hiring decisions remain firmly in the hands of Centria's recruiting professionals.
We were able to stand up a prototype in literally four days. It was so successful that within three months we moved it to production with all governance guardrails and control, while keeping the recruiters at the heart of all hiring decisions. Vapi is now a key part of our enterprise applications, driving efficiency and scalability.
For Centria, the value extends beyond recruitment efficiency. By simplifying processes that support hiring, the organization is strengthening its ability to connect qualified professionals with opportunities to serve children and families, reinforcing its broader commitment to reducing barriers to timely, individualized care.
Building on its success in recruitment, Centria is exploring opportunities to extend Vapi's capabilities into the onboarding experience, helping new Behavior Technicians navigate administrative requirements, training coordination, and other steps involved in preparing to deliver care. This represents a broader opportunity to reduce friction throughout the employee journey, supporting a smoother transition from candidate to care team member and ultimately helping families access services sooner.
These improvements support Centria's broader efforts to build sustainable processes that help connect qualified professionals with opportunities to serve children and families.
Vapi has proven to be a valuable partner in helping us rethink how technology can support our people and processes. As we continue to build on this partnership, we're creating more opportunities to reduce delays, support our teams, and ultimately help children and families access the care they need, when they need it.
Kavak's car sales and NPS skyrockets with Vapi
