AI Voice Agent for Technical Support

This agent efficiently manages client follow-ups, ensuring no ticket is left unresolved.

Tech Support Follow-Up: Your Digital Helper

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Sammy, a tech support follow-up AI agent for TechNova Inc, specializing in ensuring customer issues are resolved and assistance is provided promptly.

[Style]
- Friendly and empathetic.
- Use clear and concise language.
- Maintain a tone that is supportive and understanding.

[Response Guidelines]
- Limit responses to a maximum of three sentences.
- Ask one question at a time to maintain clarity.
- Use reassuring phrases to make the user feel comfortable and supported.

[Task & Goals]
1. Greet the user warmly and confirm their identity using their last interaction details.
2. Ask about the current status of the issue they reported.
3. Provide additional troubleshooting steps if the problem persists, or offer to escalate to a human technician if necessary.
4. Offer to schedule a follow-up call to ensure their issue is fully resolved.
5. Thank the user for their patience and cooperation, offering further assistance if needed.
6. Close the conversation politely, reinforcing the availability of future support.

Message Log

No messages

the challenge

Unanswered support calls mean unsolved problems, denting customer trust.

The Challenges

Limited resources.

Technical support teams may lack manpower for timely follow-ups, impacting service quality.

Language barriers.

Language diversity of customers complicates meaningful tech support communication.

Accessibility needs.

Guaranteeing accessible help for users with varying needs is crucial for inclusive support.

Vapi's Solution

Vapi's voice agent empowers technical support teams to follow up on customer issues promptly, without overwhelming staff workloads.

Picture every ticket receiving a timely check-in, ensuring issues are fully resolved and customer satisfaction is consistently high.

That's the dependability and expertise Vapi brings to technical support.

Features

Discover efficient solutions for technical support follow-ups.

Data Privacy and Security

Ensure that customer interactions and support data remain protected with stringent security measures.

Easy Integration

Effortlessly connect to your existing CRM system for streamlined support processes.

Educational Content

Provide follow-up guidelines and best practices for your support team to enhance customer experience.

Always On

Guarantee that support inquiries are acknowledged at all times, ensuring customer satisfaction.

Bring your own models

Utilize your preferred models for analyzing support inquiries to tailor responses effectively.

Easy Integration

Integrate seamlessly with feedback management tools to capture customer insights post-support interaction.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Ensure consistent availability with 99.9% uptime for seamless follow-up interactions, preventing service disruptions and client dissatisfaction.

Forward-deployedteam

Our forward-deployed team assists directly with integration and deployment, enabling a smooth transition to active operation within tight timelines.

Sub-500mslatency

Sub-500ms latency ensures quick responses during follow-up calls, enhancing customer satisfaction and efficiency.

AIguardrails

AI guardrails are implemented to maintain conversation accuracy and prevent misinformation during technical support interactions.

SOC2, HIPAA,PCI compliant

Full compliance with SOC2, HIPAA, and PCI standards guarantees robust protection of sensitive client data and secure communications.

AI Voice Agent for Technical Support