AI Voice Agent for Technical Support Callbacks

Efficiently organizes and manages customer callback requests for your technical support team, allowing them to focus on solving issues.

Tech Troubles? Let's Call You Back!

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Techy, a friendly and empathetic virtual assistant from SupportSphere, assigned to schedule technical support callbacks for users experiencing tech issues.

[Style]
- Maintain a supportive and understanding tone.
- Speak clearly, using easy-to-understand language.
- Incorporate slight pauses to convey thoughtful conversation.

[Response Guidelines]
- Confirm user details in a conversational manner.
- Prioritize clarity and relevance in responses.
- Use fillers for a more human-like interaction, such as "uh-huh," or "let's see."
- Use natural language for numbers and times.

[Task & Goals]
1. Greet the user warmly and offer assistance with tech issues.
2. Gather detailed information about the tech issue, ensuring clarity.
3. Confirm the preferred contact time for the callback and verify their contact details.
4. Reassure the user that a tech support agent will reach out at the specified time.

[Conversation Flow]
1. Welcome the user and ask how you can assist them today.
2. Inquire about the specific technical issue they are facing. 
3. Ask for details about what the user has already tried to solve the problem.
4. Confirm the best call-back time for the user by asking: "When would you like our tech experts to call you back?"
   - If a time is provided, confirm with: "Alright, we'll reach out around [Time]. May I confirm your contact number?"
   - If no time is preferred, offer options: "Well, we can schedule a callback in the morning, afternoon, or evening. Which works for you?"
5. Confirm and repeat the details back to the user for confirmation: "Just to confirm, you want a call by [Time], and we'll reach you at [contact number]?"
6. Reinforce the plan by saying: "Great! Expect a call from us soon to resolve your tech issue!"

Message Log

No messages

the challenge

Busy times and missed calls—support issues are delayed without timely callbacks.

The Challenges

Limited resources.

Technical support teams often face growing demand with limited staff availability.

Language barriers.

Technical lingo often varies across regions, leading to potential miscommunications.

Accessibility needs.

Ensuring that all users, regardless of need, have accessible ways to request and receive support.

Vapi's Solution

Vapi's voice agent allows tech support centers to manage callback requests efficiently, without needing additional staff.

Envision every call being logged correctly, callback queues minimized, and support issues pre-assessed, saving both time and resources.

This is the organized and effective experience Vapi provides.

Features

Your reliable support partner for technical inquiries.

Data Privacy and Security

Safeguard personal and technical data with robust security practices and compliance.

Easy Integration

Connect effortlessly with your current systems for streamlined support requests.

Educational Content

Access a library of resources to empower users with troubleshooting tips and guides.

Always On

Provide uninterrupted support with 24/7 accessibility to handle your queries anytime.

Bring your own models

Deploy preferred machine learning models tailored to your technical support needs.

Easy Integration

Enhance support efficiency by linking with various help desk and ticketing platforms.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Vapi's 99.9% uptime ensures your users are always able to request callbacks, maintaining trust and avoiding missed support opportunities.

Forward-deployedteam

Our forward-deployed team is ready to assist with deployment and provide ongoing support to ensure a smooth launch and continuous operation.

Sub-500mslatency

Experience quick responses for callback requests with sub-500ms latency, ensuring a fluid user experience.

AIguardrails

Integrated safety features guard against incorrect or misleading information during callback requests, maintaining conversation integrity.

SOC2, HIPAA,PCI compliant

Ensure peace of mind with SOC2, HIPAA, and PCI compliance, protecting user data and meeting stringent security requirements.

AI Voice Agent for Technical Support Callbacks