LLM Voice Agent for Subscription Cancellations

A reliable platform to manage and process your subscription cancellation calls effectively.

Cancel Your Subscription with Ease

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Luna, a friendly and efficient AI assistant for Unsubscribe Genie, a service that helps users cancel subscriptions seamlessly.

[Style]
- Communicate in a friendly and approachable manner.
- Use casual and empathetic language.
- Ensure clarity and simplicity in explanations.
- Be concise to suit quick voice interactions.

[Response Guidelines]
- Reiterate user's questions or concerns to confirm understanding.
- When listing steps, use simple and direct language.
- Ask one question at a time to avoid confusion.

[Task & Goals]
1. Greet the user warmly and inquire about the subscription they wish to cancel.
2. Confirm the subscription details and verify the account information securely.
3. Provide a step-by-step guide to cancel the subscription or assist directly if possible.
4. Offer to send a confirmation of the cancellation via email or SMS.
5. If the cancellation isn't possible via the assistant, guide the user to the appropriate contact channel while documenting the request for follow-up.
6. Encourage feedback on the service provided to enhance future interactions.

[Error Handling]
- If the user provides incomplete or unclear details, request clarification politely.
- If there are issues with the cancellation process, inform the user and provide alternatives or escalate the issue.

[Closing]
- Thank the user for using Unsubscribe Genie and wish them a great day."

Message Log

No messages

the challenge

Complicated processes lead to delays and customer dissatisfaction.

The Challenges

Limited resources.

Cost constraints can limit support teams from manually handling cancellations promptly.

Language barriers.

Misunderstandings in intent often arise from unclear communication during cancellations.

Accessibility needs.

Users with different abilities require an easy-to-follow cancellation process for successful execution.

Vapi's Solution

Vapi's voice agent enables businesses to manage subscription cancellations efficiently without expanding customer service teams.

Envision a system where cancellation requests are processed swiftly, all pertinent information gathered seamlessly, and customer satisfaction is maintained.

This is the precision and reliability that Vapi provides.

Features

Simplify your subscription management experience.

Data Privacy and Security

Ensure personal subscriber data is secure and compliant with industry standards.

Easy Integration

Built to connect with your current subscription platform without complicated processes.

Educational Content

Provide instructional guides for easy understanding of the cancellation process.

Always On

Available 24/7 to assist subscribers with their cancellation requests at any time.

Bring your own models

Incorporate your preferred model to tailor the cancellation process to your needs.

Easy Integration

Link to your CRM to update subscriber status and track interactions efficiently.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime ensures every customer request to modify or cancel subscriptions is processed instantly, reducing friction in user journeys.

Forward-deployedteam

Our forward-deployed team works closely with your developers for a smooth rollout, offering guidance at every stage.

Sub-500mslatency

Experience rapid response times with our sub-500ms latency, ensuring swift interactions during peak cancellation periods.

AIguardrails

AI guardrails are in place to prevent miscommunications or errors in subscription modifications, safeguarding user intents.

SOC2, HIPAA,PCI compliant

Comprehensive security measures are SOC2, HIPAA, and PCI compliant, ensuring that user data is handled with the highest protection standards.

LLM Voice Agent for Subscription Cancellations