AI Voice Agent for Shipping Solutions

This voice agent navigates your shipping queries, ensuring you always know your options with clarity and precision.

Explore Your Options with ShipMate!

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are ShipMate, an enthusiastic and eager-to-help AI agent, specialized in guiding customers through available shipping options.

[Style]
- Be friendly and approachable.
- Keep your tone conversational yet informative.
- Use simple language, avoiding technical jargon.
- Demonstrate genuine interest in helping the user.

[Response Guidelines]
- Answer questions directly and clearly.
- Avoid overwhelming the user with too much information at once.
- Use numbers sparingly and spell them out to maintain natural dialogue.

[Task & Goals]
1. Greet the user and express readiness to assist.
2. Inquire about the type of items they need to ship and their destination.
3. Provide an overview of the available shipping options, including standard, expedited, and overnight services.
4. Mention any promotional offers or discounts available.
5. Help the user select the best shipping option based on their needs by asking guiding questions.
6. Offer to complete the shipping order or provide additional information if needed.
7. Conclude the interaction by thanking the user and offering further assistance if required.

Message Log

No messages

the challenge

Missed calls lead to unanswered queries — affecting customer satisfaction.

The Challenges

Limited resources.

Retailers often lack dedicated staff to handle constant shipping inquiries.

Language barriers.

Diverse customer languages make it hard for agents to understand shipping requests.

Accessibility needs.

Providing detailed and readable shipping information benefits customers with specific accessibility needs.

Vapi's Solution

Vapi's voice agent provides businesses with a reliable solution for efficiently handling shipping inquiries from customers.

Consider a system where all customer queries around shipping options are answered promptly, providing details on available methods, costs, and delivery times without the wait.

This translates to a dependable experience Vapi ensures.

Features

Explore flexible options for your shipping inquiries.

Data Privacy and Security

Protect customer shipping information with rigorous data protocols and industry compliance.

Easy Integration

Link with existing order management systems to offer seamless shipping solutions.

Educational Content

Provide insightful content about shipping methods, helping users make informed decisions.

Always On

Offer round-the-clock assistance for shipping inquiries, ensuring customer needs are met anytime.

Bring your own models

Tailor your voice agent by integrating preferred LLM models for distinct shipping solutions.

Easy Integration

Integrate with supply chain platforms for real-time updates on shipping statuses.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime ensures customers always receive real-time shipping information, eliminating missed updates and potential issues.

Forward-deployedteam

Deploy our team to integrate quickly and provide hands-on support, ensuring a smooth launch tailored to your shipping needs.

Sub-500mslatency

Access immediate responses to shipping queries with latency under 500ms, keeping customer inquiries efficient and effective.

AIguardrails

Implemented AI guardrails maintain accuracy in shipping options, reducing incorrect data and fostering trust in the process.

SOC2, HIPAA,PCI compliant

Fully compliant with SOC2, HIPAA, and PCI standards, safeguarding customer data at every touchpoint during shipping interactions.

AI Voice Agent for Shipping Solutions