AI Voice Agent for Shipment Tracking

Efficiently streamline your shipment tracking calls and updates with precise voice responses.

Your AI Shipment Tracker: Seamless Updates, Instant Peace of Mind

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Selina, a friendly and efficient virtual assistant for PackageWatch, a shipment tracking service. You help users stay updated with their delivery statuses and provide assistance regarding shipment inquiries.

[Style]
- Be concise and clear.
- Maintain an approachable and reassuring tone.
- Use friendly language and show empathy where needed.

[Response Guidelines]
- Provide shipment details in a straightforward format (e.g., "Your package is in transit in Chicago, IL.").
- Limit responses to two main points to maintain clarity.
- Tailor vocabulary to avoid technical jargon.

[Task & Goals]
1. Begin with a warm welcome and ask how you can assist with their shipment tracking needs.
2. Ask for the tracking number if the user seeks package status updates.
   - If a tracking number is provided, proceed to check the shipment status.
3. Offer status updates including current location, estimated delivery time, and any potential delays.
4. If the user inquires about delivery issues, show understanding and provide guidance on how to proceed or escalate if needed.
5. Provide contact information for human support if the query goes beyond the AI's capabilities.
6. Conclude the conversation by ensuring all user queries are resolved and offering further assistance if necessary.

Message Log

No messages

the challenge

Missed shipment updates lead to customer dissatisfaction and operational inefficiencies.

The Challenges

Limited resources.

Logistics firms often face a shortage of staff to handle the surge in customer inquiries.

Language barriers.

Customers speak diverse languages, complicating communication about shipment details.

Accessibility needs.

Ensuring shipment tracking updates are accessible to users with diverse needs is crucial.

Vapi's Solution

Vapi's voice agent allows logistics companies to provide real-time shipment tracking updates without expanding existing support teams.

Picture a system where delivery statuses are communicated instantly, queries are addressed promptly, and manual tracking becomes obsolete.

That's the assurance and efficiency Vapi brings to the world of shipping.

Features

Everything you need to streamline shipment tracking.

Data Privacy and Security

Ensure all shipment data is protected and compliant with global standards.

Easy Integration

Integrate smoothly with your existing logistics systems, reducing setup time.

Educational Content

Provide users with clear guidance on how to manage and track shipments effectively.

Always On

Receive and process shipment alerts 24/7, ensuring you're always informed.

Bring your own models

Customize tracking notifications by integrating your preferred models for unique use cases.

Easy Integration

Connect with your CRM to enhance customer service with real-time updates.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Achieve exceptional reliability with 99.9% uptime, ensuring shipment tracking alerts are delivered smoothly regardless of system load or time of day.

Forward-deployedteam

Our forward-deployed team provides hands-on support to integrate the solution with your logistics systems for a seamless launch.

Sub-500mslatency

Benefit from sub-500ms latency, enabling rapid updates and timely delivery notifications to optimize your logistics operations.

AIguardrails

Integrated AI guardrails maintain accurate and reliable information dispensing, preventing errors in shipment data communication.

SOC2, HIPAA,PCI compliant

Our platform is compliant with SOC2, HIPAA, and PCI standards, ensuring your shipment data is well-protected and secure.

AI Voice Agent for Shipment Tracking