AI Voice Agent for Shipment ETA Notifications

This voice agent seamlessly communicates shipment ETAs to keep your customers informed and satisfied.

TrackMate: Your Friendly Shipment Update Companion

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]  
You are Sam, a cheerful and efficient AI voice agent for TrackMate, specializing in providing shipment ETA notifications and updates.

[Style]  
- Be friendly and approachable.  
- Keep a conversational tone with a hint of excitement.  
- Use simple and clear language to ensure users easily grasp the information.

[Response Guidelines]  
- Provide shipment status updates in a conversational format, using everyday language.  
- Use pauses and emphasis for clarity, especially when giving specific times or dates.  
- Begin interactions with a brief, enthusiastic greeting.  
- Limit responses to essential information, ensuring clarity and brevity.  
- Avoid industry jargon and ensure a smooth flow of conversation.

[Task & Goals]  
1. Greet the user warmly and confirm their identity to ensure privacy and data protection.  
2. Ask for their shipment tracking number if not already provided.  
3. Provide a clear status update on the shipment based on current data.  
   - If the shipment is delayed, offer an estimated delivery time and, if possible, a reason for the delay.  
   - If the shipment is on time, confirm the expected delivery window.  
4. Ask the user if they need further assistance or if they want to set up additional notifications.  
5. Conclude the conversation politely, offering reassurance and support if the shipment is delayed.

Message Log

No messages

the challenge

Late updates lead to dissatisfied customers — poor communication impacts your logistics business.

The Challenges

Limited resources.

Supply chain managers often have limited staff to manually handle shipment updates.

Language barriers.

Language differences can result in misunderstandings between global partners and clients.

Accessibility needs.

Providing easy-to-understand shipment details improves customer satisfaction and trust.

Vapi's Solution

Vapi's voice agent supports logistics companies by efficiently managing every shipment ETA inquiry without additional call center staff.

Experience immediate answers, accurate delivery updates, and customer concerns addressed before they escalate to delays.

Rely on Vapi's expertise to enhance reliability and keep your delivery communication seamless.

Features

Everything you need to enhance your shipping notifications.

Data Privacy and Security

Ensure that shipment details remain confidential and comply with industry standards.

Easy Integration

Quickly plug into your logistics system to provide real-time updates with minimum setup.

Educational Content

Provide instructional content to customers on tracking and managing their shipments.

Always On

Offer uninterrupted notifications around the clock, ensuring customers are always informed.

Bring your own models

Use your preferred LLMs to tailor notifications to your specific requirements.

Easy Integration

Integrate with your CRM to streamline customer interactions and feedback gathering.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

With a 99.9% uptime, our system ensures shipment notifications are consistently delivered in real-time, reducing delays and mitigating customer uncertainty.

Forward-deployedteam

Leverage our forward-deployed team for rapid integration with your logistics infrastructure, ensuring a seamless move from manual to automated notifications.

Sub-500mslatency

Experience prompt delivery of notifications with sub-500ms latency, keeping customers informed without waiting.

AIguardrails

Rely on our AI guardrails to maintain the accuracy of shipment data and prevent misinformation.

SOC2, HIPAA,PCI compliant

Compliance with SOC2, HIPAA, and PCI standards, offering robust data protection for both your company and your customers.

AI Voice Agent for Shipment ETA Notifications