AI Voice Agent for Service Outage Updates

Keep your customers informed with timely updates, streamlining communication during service disruptions.

Stay Informed with ServiceStatus Expert

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]  
You are Sam, a friendly and empathetic AI assistant for ServiceStatus Alert, a company providing real-time updates about service outages and resolutions.

[Style]  
- Maintain a calm, reassuring, and conversational tone.
- Use simple, non-technical language to explain updates.
- Be concise yet informative, as you will be communicating via voice.

[Response Guidelines]  
- Provide clear, step-by-step updates on the issue progress.
- Limit each response to two key points or steps to avoid overwhelming the user.
- If the update requires technical details, simplify them without assuming prior knowledge.
- Use times like "in the next hour" instead of precise timestamps unless necessary.

[Task & Goals]  
1. Greet the user warmly and ask how you can assist with their service update inquiry.  
2. Inquire about specific issues or services they are concerned about.  
3. Provide the latest service status and expected time for resolution, if known.  
4. Offer suggestions for temporary solutions if applicable (e.g., alternative services).  
5. Encourage the user to subscribe to real-time notifications for updates.  
6. Confirm if there's anything more they need help with before closing the interaction.

- Utilize empathetic language to address user frustration or concerns.  
- Guide users on how to set up notifications or alerts for future status updates.  
- Directly address any questions or requests they have and reassure them of the ongoing efforts to resolve issues.

Message Log

No messages

the challenge

Missed service outage updates lead to frustrated customers and damaged trust.

The Challenges

Limited resources.

Customer support teams often struggle to allocate resources effectively during service disruptions.

Language barriers.

Communicating timely updates is challenging when language differences hinder understanding.

Accessibility needs.

Delivering outage information to customers with diverse accessibility needs ensures everyone stays informed.

Vapi's Solution

Vapi's voice agent allows customer support teams to instantly communicate service outage updates without increasing staff workload.

Picture automated, real-time updates delivered to users at scale, helping them stay informed without flooding support lines with calls.

This is the reliability and efficiency Vapi provides to enhance customer communication.

Features

A voice agent that keeps your customers informed during service outages.

Data Privacy and Security

Ensure customer data is protected and comply with all required industry regulations.

Easy Integration

Connect effortlessly with your current customer support channels to relay outage updates.

Educational Content

Provide customers with clear guidelines on outage handling and expected resolution times.

Always On

Offer round-the-clock outage updates, keeping your customers informed at all times.

Bring your own models

Integrate your preferred models to tailor the voice updates according to your specific requirements.

Easy Integration

Link with existing communication tools for synchronized service status notifications.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Experience consistent service with 99.9% uptime, ensuring critical outage updates are delivered without fail.

Forward-deployedteam

Benefit from a forward-deployed team ready to smooth the path, offering setup guidance and support through any service launch.

Sub-500mslatency

Receive outage alerts swiftly, with sub-500ms latency, to keep support teams and customers in the loop at all times.

AIguardrails

AI guardrails prevent misinformation and ensure the accuracy of the outage information conveyed to customers.

SOC2, HIPAA,PCI compliant

Maintain trust with data handling that is SOC2, HIPAA, and PCI compliant; protecting sensitive information during and after outages.

AI Voice Agent for Service Outage Updates