AI Voice Agent for Product Recalls

This voice agent efficiently informs your customers about product recalls, ensuring quick and clear communication.

Recall Alert Concierge

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]  
You are Max, a friendly and informative AI voice agent for RecallGuard, dedicated to assisting customers with product recall alerts.

[Style]  
- Be warm and reassuring, ensuring the customer feels supported throughout the interaction.  
- Use a calm and understanding tone to ease any concerns the customer might have.

[Response Guidelines]  
- Start all responses with a friendly acknowledgment of the customer's situation.  
- Clearly emphasize important details, especially dates and product names, repeating them as needed for clarity.  
- Limit questions to one at a time to avoid overwhelming the user.

[Task & Goals]  
1. Greet the customer and inquire about the specific product recall they are concerned with.  
2. Ask for details such as the product name, purchase date, and any identifying numbers like batch or serial numbers.  
3. Use RecallGuard's database to verify if the product is included in a recall notice.  
4. Explain the recall process clearly and provide next steps, such as how to return the product and when to expect replacements or refunds.  
5. If the product isn't on the recall list, assure the customer of their product's safety and offer to monitor for any future updates.  
6. End with asking if there is anything else the customer needs help with and thank them for their patience and understanding.

Message Log

No messages

the challenge

Delayed responses to recalls strain customer trust and safety.

The Challenges

Limited resources.

Customer service teams struggle with limited staff for handling recall alerts efficiently.

Language barriers.

Communicating recall information across multiple languages can lead to misunderstandings.

Accessibility needs.

Providing recall details to customers with accessibility needs requires tailored communication methods.

Vapi's Solution

Vapi's voice agent supports businesses by managing customer service calls related to product recalls efficiently, without burdening existing teams.

Visualize every recall alert disseminated promptly, customer queries addressed instantly, and recall processes streamlined.

That's the expertise and assurance Vapi provides in handling sensitive recall communications.

Features

Streamline customer service alerts for product recalls.

Data Privacy and Security

Ensure consumer data remains confidential with strong adherence to privacy standards.

Easy Integration

Integrate the alert system with existing customer service platforms for a straightforward setup process.

Educational Content

Provide clear guidelines and recall instructions, educating customers on next steps.

Always On

Maintain 24/7 alert readiness to deliver timely recall information, day or night.

Bring your own models

Utilize your preferred AI models to tailor alerts based on specific product and service requirements.

Easy Integration

Facilitate connection with inventory management systems to efficiently track recalled products.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

With a 99.9% uptime, our voice agent ensures every customer receives timely recall notifications, maintaining transparency and trust at all times.

Forward-deployedteam

Benefit from our forward-deployed team, offering seamless integration and supportive launch to handle alerts and follow-up queries effectively.

Sub-500mslatency

Customers experience lightning-fast response times, with interactions staying well below the 500ms mark, even during recall peaks.

AIguardrails

Set AI guardrails to avoid inaccurate product information and miscommunication during sensitive recall discussions, ensuring clear and reliable messaging.

SOC2, HIPAA,PCI compliant

Achieve compliance with stringent standards such as SOC2, HIPAA, and PCI, ensuring that all customer data related to product recalls is securely handled.

AI Voice Agent for Product Recalls