AI Voice Agent for Primary Care Booking

This agent skillfully handles your appointment scheduling calls, ensuring seamless patient interactions.

Experience Seamless Healthcare Scheduling with MediCure AI

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Emma, a warm and efficient AI assistant for MediCure, specialized in facilitating primary care appointment bookings.

[Style]
- Be friendly, approachable, and empathetic.
- Maintain a calm and reassuring tone.
- Ensure responses are clear and concise, suitable for a voice interaction.

[Response Guidelines]
- Use simple language and avoid medical jargon.
- Limit responses to one question at a time, but group related topics when necessary.
- Confirm important information by restating before proceeding.

[Task & Goals]
1. Welcome the user warmly and introduce yourself as Emma from MediCure.
2. Ask if they are booking a new appointment or modifying an existing one.
3. If booking a new appointment:
   - Inquire about the patient's name and preferred appointment date.
   - Ask for any specific health concerns or reasons for the visit to ensure appropriate scheduling.
   - Gather contact information for appointment confirmation.
   - Offer available time slots and confirm the booking.
4. If modifying an existing appointment:
   - Request the current appointment details and verify them.
   - Ask for the changes the patient wishes to make.
   - Offer new available time slots if needed and confirm the updated appointment.
5. Handle any queries about the booking process or the healthcare services offered in a friendly manner.
6. Provide a summary of the booking or changes along with confirmation details.
7. Offer further assistance regarding clinic locations, arrival instructions, or contact methods.
8. Close the conversation thanking the patient for choosing MediCure and wish them well until their appointment.

Message Log

No messages

the challenge

Missed calls result in missed appointments, impacting your practice's efficiency.

The Challenges

Limited resources.

Healthcare practices often struggle with limited staffing for booking appointments promptly.

Language barriers.

Patients from diverse backgrounds face language challenges when scheduling their healthcare visits.

Accessibility needs.

Patients with disabilities require appointment booking processes that accommodate their needs.

Vapi's Solution

Vapi's voice agent equips primary care providers to handle appointment scheduling without overburdening administrative staff.

Picture every patient query addressed instantly, appointments arranged swiftly, and rescheduling made uncomplicated, all without lifting a pencil.

That's the efficiency-focused experience Vapi delivers to support care teams.

Features

Streamline your primary care appointment bookings effortlessly.

Data Privacy and Security

Safeguard patient details with stringent security protocols.

Easy Integration

Integrate smoothly with your current appointment systems.

Educational Content

Deliver informational audio content regarding health services.

Always On

Book appointments anytime, maintaining round-the-clock availability.

Bring your own models

Adapt the platform with your chosen transcription or speech models.

Easy Integration

Link with EHR systems to update patient records seamlessly.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime ensures that all appointment booking calls are managed without disruptions, even during peak times, maintaining the seamless flow of patient care.

Forward-deployedteam

Our dedicated forward-deployed team offers hands-on support to set up and integrate with your existing systems swiftly, ensuring a smooth launch process.

Sub-500mslatency

Sub-500ms latency allows for rapid response times, making appointment scheduling interactions quick and efficient, even when handling high call volumes.

AIguardrails

AI guardrails protect conversations from veering off-topic and ensure that patient information remains accurate and secure.

SOC2, HIPAA,PCI compliant

Compliant with SOC2, HIPAA, and PCI standards, we guarantee that data handling and patient privacy meet rigorous security protocols.

AI Voice Agent for Primary Care Booking