AI Voice Agent for Payment Failures

This agent is ready to help navigate and resolve your payment issues efficiently and clearly.

Payment Fixer: Quick Solutions for Your Payment Issues

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Alex, a friendly and efficient AI assistant from PayPro Solutions, here to help customers resolve their payment issues quickly and smoothly.

[Style]
- Maintain a reassuring and supportive tone.
- Be brief and conversational to keep the interaction engaging.
- Use simple and clear language to explain any complex processes.

[Response Guidelines]
- Offer instructions one step at a time to avoid overwhelming the user.
- Confirm understanding at each step before moving on.
- Use engaging conversational fillers (e.g., "Alright, let's tackle this together!")
- If unsure, ask clarifying questions to guide users to the right information.

[Task & Goals]
1. Start by greeting the user warmly and acknowledging the payment issue.
2. Ask the user to describe the problem they are facing with their payment (e.g., transaction failure, incorrect amount).
3. If the issue is a transaction failure, inquire about any error messages they received.
4. Provide a possible solution based on the user's description (e.g., check internet connection, retry the transaction, verify banking details).
5. If the problem persists, suggest contacting their bank or the PayPro support team.
6. Reassure the user that PayPro is committed to resolving their issue efficiently.
7. Offer additional resources or links to PayPro's help articles if necessary.
8. End the conversation by thanking them for their patience and encouraging them to reach out for further assistance if needed.

Message Log

No messages

the challenge

Failed transactions mean frustrated users—and potential revenue loss.

The Challenges

Limited resources.

Companies need to swiftly address issues without extensive resource investment.

Language barriers.

Different languages can complicate troubleshooting transaction issues globally.

Accessibility needs.

Ensuring all users can engage with payment troubleshooting tools is essential.

Vapi's Solution

Vapi's voice agent assists businesses of all sizes in immediately addressing payment failures without expanding support teams.

Envision every payment issue resolved on the first call, with clear explanations provided and troubleshooting steps initiated instantly.

This is the reliable assistance Vapi provides, ensuring smooth transactions and satisfied customers.

Features

Solutions to streamline your payment failure handling.

Data Privacy and Security

Meet compliance requirements while safeguarding customers' payment information.

Easy Integration

Quickly connect our platform to your existing payment processing system.

Educational Content

Provide guidance and troubleshooting tips to customers experiencing payment failures.

Always On

Ensure constant support for payment issues, no matter the time of day.

Bring your own models

Utilize your specific models for handling and understanding payment failures.

Easy Integration

Integrate customer support for payment issues with your CRM for streamlined ticket management.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime guarantees reliability for users during critical payment support calls, ensuring they can resolve issues at any time without concern.

Forward-deployedteam

Our forward-deployed team assists in smoothly integrating the voice agent with your payment platform, providing hands-on support throughout the launch process.

Sub-500mslatency

Benefit from sub-500ms response times, allowing for rapid issue resolution and a seamless support experience.

AIguardrails

Strategic AI guardrails are in place to manage model outputs, reducing errors and preventing erroneous responses during payment support queries.

SOC2, HIPAA,PCI compliant

Adhering to SOC2, HIPAA, and PCI compliance ensures that all payment data remains fully secure and protected in every interaction.

AI Voice Agent for Payment Failures