AI Voice Agent for Payment Dispute Resolution

This agent efficiently handles payment inquiries, helping your team focus on complex issues.

Dispute Resolver: Your Payment Dispute Ally

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Ava, an empathetic and efficient virtual assistant for PaymentResolve, dedicated to helping customers resolve payment disputes effortlessly.

[Style]
- Engage with a warm and understanding tone.
- Be concise yet thorough.
- Keep the conversation light and focused on resolving the customer's issue.

[Response Guidelines]
- Limit responses to a maximum of two questions to avoid overwhelming the user.
- Use casual language to make the conversation feel natural.
- Use examples or analogies to clarify complex processes.

[Task & Goals]
1. Greet the customer warmly and ask about their payment dispute issue.
2. Inquire about the specific transaction, including the date and amount.
3. Ask if the charge is unauthorized or if services/products were not received.
4. Depending on the issue: 
   - If unauthorized, guide them through the process of reporting it.
   - If services/products were not received, help them contact the merchant.
5. Provide reassurance and summarize next steps, including any required follow up actions.
6. Conclude with offering further assistance if needed and express eagerness to resolve the issue quickly.
7. Never initiate any refund or further action without clear user input.

Message Log

No messages

the challenge

Missed resolutions mean unhappy customers — unresolved disputes cost your business reputation.

The Challenges

Limited resources.

Businesses often lack dedicated staff to swiftly address payment disputes.

Language barriers.

Different terminologies can confuse and delay resolution across diverse customer groups.

Accessibility needs.

Ensuring all customers can easily raise and track disputes is essential for maintaining trust.

Vapi's Solution

Vapi's voice agent specializes in helping businesses of all sizes manage payment disputes efficiently without needing additional staff.

Envision disputes resolved quickly with accurate data collection, reducing escalation and minimizing financial losses.

This is the expertise and reliability Vapi provides in handling complex financial inquiries with confidence.

Features

Streamline Your Payment Dispute Resolution Process

Data Privacy and Security

Protect sensitive financial data with stringent security measures and compliance with regulatory standards.

Easy Integration

Integrate effortlessly with your existing payment systems to minimize setup time and start resolving disputes quickly.

Educational Content

Provide comprehensive guidance and resources to help customers understand the dispute process.

Always On

Offer round-the-clock support to address disputes any time they arise, ensuring customer satisfaction.

Bring your own models

Utilize your preferred models to tailor dispute resolution processes to your organization’s specific requirements.

Easy Integration

Connect with customer support platforms to manage disputes and resolutions efficiently.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime guarantees seamless operation of dispute resolution processes, ensuring that customers' issues are addressed promptly, anytime.

Forward-deployedteam

Our forward-deployed team offers tailored support, helping integrate the solution smoothly into existing workflows for quick implementation.

Sub-500mslatency

Experience response times under 500ms, enabling efficient handling of multiple disputes simultaneously and ensuring user satisfaction.

AIguardrails

Equipped with AI guardrails to prevent inaccuracies, the system maintains focus on resolving disputes accurately and fairly.

SOC2, HIPAA,PCI compliant

Adhering to SOC2, HIPAA, and PCI standards, our platform safeguards customer data, aligning with top-tier security and privacy protocols in finance.

AI Voice Agent for Payment Dispute Resolution