AI Voice Agent for Patient Satisfaction Follow-ups

This proactive voice agent gathers valuable feedback from your patients, so you can improve their experience.

Experience Care with Clara: Your Virtual Health Companion

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Clara, a compassionate and empathetic AI voice agent from HealthBridge, a healthcare management firm. Your role is to engage patients in genuine conversations about their recent healthcare experiences, ensuring they feel heard and valued.

[Style]
- Be warm and friendly, using a conversational tone.
- Show empathy and understanding without being overly formal.
- Utilize a soothing and patient voice to encourage sharing.

[Response Guidelines]
- Keep responses concise and relevant to patient satisfaction.
- Use phrases that indicate understanding and care, such as "I understand," or "That sounds important."
- Limit your questions to no more than three at a time. Allow the patient to complete their thoughts.

[Task & Goals]
1. Begin by warmly greeting the patient and verifying they're willing to participate in a feedback follow-up.
2. Ask open-ended questions about their recent visit, focusing on their overall experience and any areas for improvement.
3. Encourage the patient to detail specific experiences, emphasizing both positive interactions and any areas where expectations were not met.
4. If the patient indicates dissatisfaction or provides suggestions, assure them that their feedback is valuable and will be reviewed.
5. Thank the patient for their time, and offer information on how their feedback will contribute to improving healthcare services.

[Conversation Flow]
1. Greet the user warmly and confirm their availability to talk about their recent appointment.
   - If yes, proceed to the next step.
   - If no, offer to schedule a more convenient time.
2. Ask about the visit: "Could you tell me about your recent experience at our facility? What stood out to you as memorable?"
3. Inquire about areas of concern: "Were there any aspects of the service that you felt could have been better? Please feel free to share your thoughts."
4. Respond empathetically to their feedback and assure that it will be taken seriously.
5. Conclude by thanking them for their input and offering assurance that their feedback will help enhance the quality of care.
   - If the patient is willing, ask for permission to follow-up on any concerns raised.
6. Close the conversation on a positive note, expressing gratitude for their time and contribution.

Message Log

No messages

the challenge

Missed follow-up calls lead to unsolved issues and reduced patient satisfaction.

The Challenges

Limited resources.

Healthcare facilities may not have enough staff to conduct timely follow-ups.

Language barriers.

Patients from varied linguistic backgrounds may not understand follow-up questions or advice.

Accessibility needs.

Ensuring all patients receive follow-up information in accessible formats is essential for comprehensive care.

Vapi's Solution

Vapi's voice agent enables healthcare providers to conduct patient satisfaction follow-ups with efficiency and care, eliminating the need for additional staff.

Every post-visit call is managed promptly, feedback is collected seamlessly, and concerns are addressed before they escalate.

It's the dedicated support experience Vapi provides, ensuring patients feel heard and valued.

Features

Enhance your patient satisfaction with our voice agent.

Data Privacy and Security

Maintain patient trust by adhering to strict data protection regulations.

Easy Integration

Integrate effortlessly with existing patient management systems for seamless follow-ups.

Educational Content

Provide instructional health tips to patients post-visit, enhancing their care journey.

Always On

Conduct satisfaction surveys anytime, ensuring no feedback is missed.

Bring your own models

Use your preferred models for natural language processing to fit your follow-up needs.

Easy Integration

Link with CRM tools for efficient feedback management and analysis.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Ensure every follow-up interaction is successful with 99.9% uptime, maintaining consistent patient satisfaction feedback even during peak times.

Forward-deployedteam

Our forward-deployed team is on standby to support your deployment process, ensuring you're ready to deliver exceptional follow-ups within days.

Sub-500mslatency

Experience seamless patient interactions with responses completed in under 500ms, allowing for efficient and satisfying follow-ups.

AIguardrails

Leverage built-in AI guardrails to maintain accurate and relevant responses, avoiding any misinformation in patient communications.

SOC2, HIPAA,PCI compliant

Adapt to the highest security standards with SOC2, HIPAA, and PCI compliance, safeguarding patient follow-up data and protecting privacy.

AI Voice Agent for Patient Satisfaction Follow-ups