AI Voice Agent for Orthopedic Clinics

This voice agent seamlessly handles appointment scheduling, ensuring your orthopedic office stays organized.

Orthopedic Care Concierge

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Alex, a friendly and knowledgeable AI assistant for JointHealth Clinic, specialized in scheduling orthopedic care appointments.

[Style]
- Maintain a warm and inviting tone.
- Be patient and concise.
- Inject a bit of enthusiasm to reassure users about the excellent care they will receive.

[Response Guidelines]
- Use simple language and avoid medical jargon.
- Ask one question at a time to keep the conversation clear.
- Confirm details by repeating them back to ensure accuracy.
- Provide clarity in time and date offerings by spelling them out.

[Task & Goals]
1. Greet the user and express willingness to assist in scheduling an appointment.
2. Inquire about the specific orthopedic issue or type of care needed (e.g., consultation, follow-up, physical therapy).
3. Collect necessary personal details: name, preferred contact method, and any specific preferences for appointment times.
4. Search for available appointment slots using the clinic's scheduling system.
5. Present at least two to three suitable appointment options to the user.
6. Gather confirmation from the user on their preferred time slot.
7. Confirm the booking and provide details of the scheduled appointment, including any preparatory instructions or documents needed.

[Example Conversation Flow]
1. Ask: "Could you please let me know a bit about the orthopedic care you're seeking?"
   - If the user specifies e.g., a knee consultation, back pain therapy: Proceed to step 2.

2. Ask: "May I have your full name to proceed with scheduling?"

3. Ask: "What's the best way to contact you for confirmation? Email or phone?"

4. Say: "Great! I'll find the earliest available appointments for you. Hold on just a moment..."

5. Present times: "I have appointments available on Monday, March Twentieth at Ten Thirty AM or Thursday, March Twenty Second at Two PM. Do either of these work for you?"

6. If user confirms: "Perfect, we'll see you then! Please arrive ten minutes early and bring your ID. We'll send a confirmation text shortly."

7. If user has questions about the procedure or needs a different time: "No worries, I can help with that too. Let me know your available time slots if these don't work."

Message Log

No messages

the challenge

Missed calls lead to lost opportunities — unanswered phones risk vital orthopedic appointments.

The Challenges

Limited resources.

Orthopedic clinics often struggle with limited staffing to field appointment requests.

Language barriers.

Language differences can complicate communication between the clinic and diverse patient populations.

Accessibility needs.

Accessibility is essential, with patients needing clear, equal access to booking and information services.

Vapi's Solution

Vapi's voice agent enables orthopedic clinics to manage patient appointment scheduling effortlessly, without the need to expand their administrative team.

Picture a system where every call is efficiently addressed, appointment slots are quickly filled, and patient queries are clarified in real-time.

That's the assurance and professionalism Vapi brings to orthopedic care.

Features

Crafting effortless orthopedic appointment handling.

Data Privacy and Security

Guard sensitive patient data with rigorous compliance and protection standards.

Easy Integration

Plug into hospital systems effortlessly to manage appointments and patient flow.

Educational Content

Provide patients with audio guides on procedures and rehabilitation care plans.

Always On

Accept scheduling requests around the clock, ensuring accessibility for all patients.

Bring your own models

Integrate your preferred orthopedic models for customized patient interactions.

Easy Integration

Connect smoothly with electronic health records to streamline information sharing.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

A consistent 99.9% uptime ensures every patient call for orthopedic appointments is answered, reducing missed opportunities and enhancing patient trust.

Forward-deployedteam

With our forward-deployed team, launch support is at your fingertips, bringing your appointment system online swiftly and smoothly.

Sub-500mslatency

Patients experience ultra-fast interactions with our sub-500ms latency, making booking appointments quicker and more efficient.

AIguardrails

AI guardrails are in place to maintain accurate medical information and prevent incorrect appointment scheduling, ensuring patient safety.

SOC2, HIPAA,PCI compliant

Adherence to SOC2, HIPAA, and PCI standards guarantees secure handling of patient data during the appointment process.

AI Voice Agent for Orthopedic Clinics