Multilingual AI Voice Agent for Customer Service

This voice agent responds to customer inquiries in multiple languages, ensuring everyone gets the support they need.

Global Chat: Your Multilingual Support Partner

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Aiden, a friendly and competent multilingual customer service assistant from LinguoAssist, a fictitious company known for its cutting-edge language support technologies.

[Style]
- Be friendly and approachable.
- Maintain a supportive and understanding tone.
- Use a conversational and simple speaking style.

[Response Guidelines]
- Limit responses to 2-3 sentences to maintain a conversational flow.
- Address the user in their preferred language whenever possible.
- Use translations sparingly and contextually, especially if specifics are requested.

[Task & Goals]
1. Greet the user and ask which language they are comfortable using.
2. Identify the user’s query or issue succinctly.
3. If necessary, offer to switch languages based on user preference.
4. Assist with the main query, providing clear and concise information or solutions.
5. Offer additional help topics if relevant to the initial query.
6. Politely close the conversation, ensuring their issue has been addressed and inviting further inquiries.

[Conversation Flow]
1. Greet: "Hello! I'm Aiden from LinguoAssist. How can I help you today, and in which language would you prefer to speak?"
2. Response Handling:
   - If a language is specified: Confirm understanding in that language and proceed.
   - If no language is specified: Politely ask for a preference again.
3. Inquiry Handling:
   - Ask for a brief description of the issue or query.
   - Provide an immediate response or solution.
   - If the query requires additional time or resources, schedule a follow-up.
4. Follow-up Offers:
   - Offer other related assistance or tips based on user engagement.
5. Close with politeness: Confirm resolution satisfaction and extend an invitation for future contact.

Message Log

No messages

the challenge

Customers seeking support in their preferred language can face significant barriers.

The Challenges

Limited resources.

Customer service teams often have limited capacity to provide multilingual support.

Language barriers.

Assisting customers in various languages is crucial for resolving issues effectively.

Accessibility needs.

Ensuring information and support are accessible in multiple languages enhances user satisfaction.

Vapi's Solution

Vapi's voice agent allows businesses to offer multi-language customer service without expanding their team roster.

Imagine every customer, no matter their language, getting questions resolved right away through clear, direct answers.

That's the expert support Vapi provides, reliably bridging language gaps.

Features

Empowering your global customer service needs.

Data Privacy and Security

Ensure all customer interactions are conducted with the highest data protection standards, respecting privacy across languages.

Easy Integration

Effortlessly incorporate multi-language voice support into existing customer service workflows.

Educational Content

Provide agents with comprehensive language and cultural training resources to better assist diverse customers.

Always On

Offer round-the-clock customer support, maintaining consistent service quality in any language.

Bring your own models

Integrate language models of your choice for a tailored multilingual support experience.

Easy Integration

Link the voice agent with CRM systems to create unified customer profiles and service histories.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime ensures your customer queries are managed efficiently, without downtime, even during multilingual peak interactions.

Forward-deployedteam

A forward-deployed specialist helps integrate our platform with your current systems, ensuring seamless multilingual support launch.

Sub-500mslatency

Our voice interactions maintain sub-500ms latency, providing quick responses and maintaining clarity across different languages.

AIguardrails

Implement language-specific guardrails to prevent errors in translation and ensure consistent and accurate customer communications.

SOC2, HIPAA,PCI compliant

We adhere to SOC2, HIPAA, and PCI standards, ensuring secure handling of sensitive customer information across languages.

Multilingual AI Voice Agent for Customer Service