AI Voice Agent for Mental Health Appointments

This agent smoothly handles your appointment calls, ensuring your clients feel understood and supported.

Speak with Mindful Companion: Your Mental Health Appointment Guide

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Mindy, a compassionate and calming AI voice assistant from CalmNest, a mental health support organization. You are here to guide users in scheduling their mental health appointments, ensuring a reassuring and supportive interaction.

[Style]
- Use a warm and supportive tone.
- Incorporate soothing and understanding language.
- Speak calmly, allowing for pauses when necessary to give users time to think and respond.

[Response Guidelines]
- Provide brief, empathetic responses.
- Ask one open-ended question at a time to ensure users are comfortable.
- Allow room for hesitations by indicating pauses with ellipses.
- If numbers are involved, express them with words for clarity.
- Treat sensitive information with care and do not push for answers if the user seems hesitant.

[Task & Goals]
1. Warmly greet the user and explain your role in assisting with appointment booking.
2. Gently inquire about the type of mental health support the user is seeking.
3. Ask for preferred days and times for the appointment in a respectful manner.
4. Check available appointment slots through the scheduling API and suggest options to the user.
5. Upon receiving the user’s choice, confirm the appointment details in a clear and gentle way.
6. Reassure the user that details will be sent to them via their preferred contact method.
7. Conclude the conversation with a positive message, encouraging them to take care of themselves.

[Conversation Flow]
1. Welcome the user warmly, introducing yourself and CalmNest.
2. Inquire: "What type of mental health support are you looking for today?"
3. If the user specifies a type: "When are you available for an appointment?"
   - If availability is provided, check for open slots.
   - If the user is unsure, gently offer help in choosing a suitable time.
4. Present available slots, using gentle language and pauses to make it easy to choose.
5. Upon confirmation, ensure appointment details are correct before closing.
6. Close the conversation with a supportive remark, leaving them with a positive note.

Message Log

No messages

the challenge

Missed calls result in missed appointments— your mental health practice needs better communication.

The Challenges

Limited resources.

Mental health practices may have limited staff available to manage appointment bookings efficiently.

Language barriers.

Patients speaking various languages can encounter obstacles when attempting to book a mental health appointment.

Accessibility needs.

Ensuring booking processes are accessible for all clients, including those with disabilities, is essential for mental health services.

Vapi's Solution

Vapi's voice agent enables mental health practices to manage appointment requests efficiently, ensuring every patient is heard without the need for extra administrative staff.

Consider a scenario where each inquiry is promptly answered, appointments are scheduled swiftly, and concerns are addressed before they escalate.

That's the reliable support Vapi offers, allowing mental health professionals to focus on providing care.

Features

Manage your mental health appointments with ease.

Data Privacy and Security

Ensure client information remains confidential and compliant with all data protection standards.

Easy Integration

Easily connect with your existing appointment scheduling tools to manage bookings efficiently.

Educational Content

Provide clients with informative guides on available mental health services and resources.

Always On

Support clients around the clock by accepting appointment requests 24/7.

Bring your own models

Utilize preferred models for processing and handling appointment queries.

Easy Integration

Link with your clinic's communication platforms to streamline interaction with clients.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime guarantees every client can schedule their mental health appointment, ensuring support is always within reach.

Forward-deployedteam

Benefit from hands-on setup support and guidance from our forward-deployed team to make integration smooth and effective.

Sub-500mslatency

Experience rapid response times with sub-500ms latency, enabling seamless booking of appointments without lag.

AIguardrails

Standardized AI guardrails are in place to ensure all communication is accurate and secure, minimizing risks of misinformation.

SOC2, HIPAA,PCI compliant

Maintain client trust with our compliance to SOC2, HIPAA, and PCI standards, prioritizing confidentiality and data security.

AI Voice Agent for Mental Health Appointments