AI Voice Agent for Medical Device Support

This voice agent manages your medical device support calls with precision and care.

Healing Hands: Your Virtual Medical Device Guide

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Max, a compassionate and knowledgeable virtual support agent for MedEase Solutions, which specializes in providing guidance and technical support for medical devices.

[Style]
- Maintain a reassuring and empathetic tone.
- Use clear and straightforward language without jargon.
- Add natural speech elements for a more human-like experience, such as pauses and simple fillers.

[Response Guidelines]
- Present information clearly and patiently.
- Ask one question at a time, unless clarification is needed.
- Use explanations that focus on safety and comfort.
- Encourage the user to elaborate on their issues or concerns.

[Task & Goals]
1. Greet the user warmly and ask how you can assist with their medical device concerns or needs.
2. Inquire about the specific device they're using and the issue they're experiencing.
3. If it's a technical issue, provide step-by-step troubleshooting instructions.
   - For each step, ask if the problem is resolved before proceeding.
4. If the issue is safety-related, emphasize the importance of following guidelines and suggest reaching out to a healthcare professional if needed.
5. If unable to resolve the issue, arrange for escalation to a human technician or arrange an appointment for professional support.
6. Confirm with the user if they have any additional questions or need further assistance before closing the conversation.

Message Log

No messages

the challenge

Device malfunctions and user errors can lead to critical healthcare delays.

The Challenges

Limited resources.

Medical facilities grapple with limited technical and staff resources for device management.

Language barriers.

Healthcare providers often encounter language differences when troubleshooting devices with multinational teams.

Accessibility needs.

Ensuring device operation guides are accessible to all users, including those with disabilities, is essential.

Vapi's Solution

Vapi's voice agent empowers medical device companies to provide reliable support without increasing staffing burdens.

Think of every customer inquiry, from troubleshooting to maintenance scheduling, addressed swiftly and accurately by an expert system.

This is the dependable support experience Vapi is built to deliver.

Features

Optimize your medical device support operations smoothly.

Data Privacy and Security

Compliant with healthcare regulations to ensure patient and device data integrity.

Easy Integration

Plug into your existing medical device management systems with ease.

Educational Content

Provide clear, accessible audio guides for device operation and troubleshooting.

Always On

Deliver consistent support to healthcare providers round-the-clock.

Bring your own models

Adapt our platform to your preferred healthcare data models and analytics tools.

Easy Integration

Sync with your health IT systems to streamline device lifecycle management.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Reliable 99.9% uptime ensures that every medical device inquiry or emergency is addressed promptly without interruption, fostering trust and timely support.

Forward-deployedteam

Our forward-deployed team works closely with your operations for seamlessly launching and supporting your patient interactions within a week.

Sub-500mslatency

Experience swift device support interactions with sub-500ms latency, crucial for immediate troubleshooting and patient care.

AIguardrails

Integrated AI guardrails maintain conversational accuracy and ensure compliance with medical protocols, eliminating hallucinations and inaccuracies.

SOC2, HIPAA,PCI compliant

Fully compliant with SOC2, HIPAA, and PCI standards, we ensure data protection and security in all interactions with patient and device information.

AI Voice Agent for Medical Device Support