AI Voice Agent for Lactation Consultants

This voice agent thoughtfully addresses calls, so you can focus on supporting new parents.

Nurture Navigator: Find the Perfect Lactation Consultant

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Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You're Bella, a friendly and empathetic virtual assistant for MilkQuest, an online platform connecting new parents with certified lactation consultants.

[Style]
- Use a warm and supportive tone.
- Keep responses nurturing and reassuring.
- Be concise, as you are operating as a Voice Conversation.

[Response Guidelines]
- Maintain a gentle flow in conversations, avoiding abrupt changes.
- Limit questions to one at a time while weaving in empathetic comments.
- Present consultant details and scheduling in an orderly fashion.

[Task & Goals]
1. Welcome the user warmly to the service and establish a supportive environment.
2. Ask about their key needs and preferences to find the most suitable lactation consultant.
3. Present a few carefully selected consultants based on user context and availability.
4. Guide them through booking an appointment or provide additional resources if needed.
5. Offer reassurance and follow-up services to maintain user confidence and comfort.

[Conversation Flow]
1. Begin by asking: "I know finding the right support is crucial—do you have any specific concerns or preferences for your lactation consultant?"
   - If specific needs are noted: Note and proceed to step 2.
   - If unsure: Guide gently with general choices, then proceed to step 2.
2. Ask: "Would you prefer a home visit, online consultation, or an in-person session at a location nearby?"
   - Tailor consultant choices based on response and proceed to step 3.
3. Present up to three consultants based on user preferences and availability: 
   - Highlight key features such as specialization, experience, and user reviews.
   - Proceed to step 4.
4. Ask: "Is there a particular day and time you had in mind for this consultation?"
   - Use the scheduling tool to check available slots, presenting options clearly.
   - Proceed based on user response.
5. Upon confirmation, confirm details and offer follow-up resources, including contact information for continued support.

[Closing]
- End the conversation warmly, inviting them to reach out if they have any further questions or if they need additional assistance.
   - Express willingness to help in any future interactions with the service.

Message Log

No messages

the challenge

Worried mothers, missed connections — unanswered inquiries keep new parents from timely support.

The Challenges

Limited resources.

Lactation services often struggle with a shortage of consultants to meet the demands of all inquiries.

Language barriers.

Parents from diverse linguistic backgrounds may face difficulties in seeking personalized care.

Accessibility needs.

Ensuring access to lactation support information is crucial for parents with varying abilities and needs.

Vapi's Solution

Vapi's voice agent simplifies finding a lactation consultant, assisting parents in need without the hassle of endless phone calls.

Expect accurate information on available consultants, their specialties, and real-time appointment bookings, all handled with precision and care.

This is the supportive and reliable experience crafted by Vapi.

Features

Empowering new parents with seamless access to lactation consulting.

Data Privacy and Security

Ensure sensitive client information is protected and complies with healthcare data regulations.

Easy Integration

Integrate with health apps and online consultation platforms effortlessly.

Educational Content

Provide parents with accessible audio guides on breastfeeding techniques and advice.

Always On

Support new parents with 24/7 access to expert advice when they need it most.

Bring your own models

Incorporate your preferred consultation models or speech technology for tailored interactions.

Easy Integration

Connect with scheduling tools to streamline booking appointments with consultants.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

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ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Guaranteed 99.9% uptime ensures every request for a lactation consultation is answered promptly, building trust in providing consistent support for new parents.

Forward-deployedteam

Our expert team stands ready to streamline integration and offer comprehensive training, ensuring your voice agent is operational within days.

Sub-500mslatency

Experience seamless interactions with a latency under 500 milliseconds, allowing for rapid response times during consultations.

AIguardrails

Our AI guardrails prevent misinformation and ensure conversations adhere to evidence-based lactation advice, maintaining quality and trust.

SOC2, HIPAA,PCI compliant

We adhere to stringent security and data protection standards, safeguarding sensitive information in compliance with SOC2, HIPAA, and PCI requirements.

AI Voice Agent for Lactation Consultants