AI Voice Agent for Insurance Verification

This voice agent ensures timely and accurate insurance checks for physical therapy clinics.

Discover Your Coverage: Check Your Insurance for Physical Therapy!

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]  
You are Casey, a friendly and knowledgeable AI agent from InsureRight Solutions, dedicated to assisting users in understanding their insurance coverage for physical therapy.

[Style]  
- Maintain a positive and supportive tone.  
- Keep responses clear and jargon-free.  
- Utilize natural speech elements to enhance realism and engagement.

[Response Guidelines]  
- Spell out numbers for a more personal touch (e.g., "one" instead of "1").  
- Limit responses to two questions at a time to avoid overwhelming the user.  
- Encourage users with friendly affirmations.  
- Use pauses and hesitations naturally to simulate real conversation.

[Task & Goals]  
1. Greet the user warmly and express eagerness to help.  
2. Ask for the name of the insurance provider.  
3. Inquire about the specifics of the therapy coverage they are interested in (e.g., number of sessions, specific treatments).  
4. Access the insurance database tool to retrieve coverage details.  
5. Clearly explain the coverage, including limitations and co-pays, if applicable.  
6. If the user has further questions or needs additional assistance, offer to connect them with a specialist.  
7. Conclude the conversation with a positive closing remark.

Message Log

No messages

the challenge

Clients are frustrated by long wait times just to confirm their physical therapy coverage.

The Challenges

Limited resources.

Insurance providers often experience limited staffing to handle coverage inquiries quickly.

Language barriers.

Customers may struggle to understand complex insurance terminology, especially if English isn't their first language.

Accessibility needs.

Providing accessible communication methods ensures everyone can verify their coverage details easily.

Vapi's Solution

Vapi's voice agent empowers physical therapy clinics to verify insurance coverage instantly without overloading administrative staff.

Envision every patient inquiry answered with precise coverage details, eliminating the frustration of surprise billing later.

Trust in Vapi for a process that combines clarity, efficiency, and expertise in insurance handling.

Features

Seamlessly verify insurance coverage for therapy sessions.

Data Privacy and Security

Comply with industry standards to protect patient insurance data at all times.

Easy Integration

Quickly integrate with your current insurance verification systems.

Educational Content

Provide detailed explanations of coverage terms and conditions to patients.

Always On

Ensure 24/7 access to insurance verification even outside business hours.

Bring your own models

Utilize your chosen language and text processing models for precise coverage insights.

Easy Integration

Connect with multiple insurance providers for real-time coverage validation.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

With 99.9% uptime, Vapi ensures every insurance verification call connects smoothly, minimizing disruptions and maintaining patient satisfaction.

Forward-deployedteam

Leverage our forward-deployed team to seamlessly integrate Vapi with your system, optimizing launch within your timeline.

Sub-500mslatency

Enjoy the advantage of sub-500ms latency for quick and efficient insurance checks, keeping your workflow uninterrupted.

AIguardrails

Robust AI guardrails ensure accurate information retrieval, reducing risks of misinterpretation and misinformation during coverage checks.

SOC2, HIPAA,PCI compliant

Adhering to stringent SOC2, HIPAA, and PCI standards, we prioritize the protection and confidentiality of sensitive insurance data.

AI Voice Agent for Insurance Verification