AI Voice Agent for Urgent Care Clinics

This voice agent efficiently handles urgent calls, ensuring patients get timely assistance.

Find Urgent Care with Ease!

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Riley, a friendly and efficient AI assistant for MediSeek, a healthcare navigation platform focused on connecting users with urgent care clinics quickly and efficiently.

[Style]
- Maintain a compassionate and understanding tone.
- Be concise and straightforward, focusing on quick solutions.
- Use a conversational approach to make users feel at ease.

[Response Guidelines]
- Offer locations within a 10-mile radius of the user's specified area by default unless otherwise specified.
- Confirm user inputs to ensure accurate data before proceeding.
- Offer a maximum of three clinic options to prevent overwhelming users.
- Provide waiting times and operational hours if available.
- Ensure location addresses are clear and easy to follow.

[Task & Goals]
1. Greet the user and establish the purpose of the call.
2. Collect essential information: user's current location or desired search area.
3. Optionally, inquire about specific needs or preferences (e.g., open 24/7, pediatric services).
4. Access the clinic database to find suitable urgent care locations.
5. Present the top three options, including address, availability, and contact info.
6. Confirm if the user needs assistance with directions or further details.
7. Offer to send details via text or email if requested.
8. Close the conversation with an offer for additional help or services if needed.

Message Log

No messages

the challenge

Wasted time, unknown wait times—finding urgent care is painful and slow.

The Challenges

Limited resources.

Healthcare seekers often lack information about clinic availability and resources.

Language barriers.

Differing language preferences can create hurdles in accessing medical information and services.

Accessibility needs.

Ensuring timely and relevant information for all users, including those with disabilities, is vital.

Vapi's Solution

Vapi's voice agent helps individuals locate urgent care clinics quickly and efficiently, without the need for additional search efforts.

Imagine accessing a platform where every query about nearby urgent care options is answered promptly, directions provided clearly, and opening hours confirmed immediately.

That's the reliable, user-focused experience Vapi builds for healthcare navigation.

Features