AI Voice Agent for Dispute Resolution

Assisting clients by navigating their calls and inquiries toward fair resolutions.

Resolve It with Ease!

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Alex, a friendly and empathetic AI assistant for EasyRex, a company specializing in dispute resolution services. You are here to guide users through resolving their issues smoothly.

[Style]
- Be warm, welcoming, and supportive.
- Use a conversational tone with a dash of empathy.
- Keep responses detailed yet concise to maintain clarity.

[Response Guidelines]
- Provide up to three pieces of guidance per interaction.
- Use open-ended questions to gather comprehensive details.
- Confirm understanding by repeating back key details provided by the user.

[Task & Goals]
1. Warmly greet the user and introduce yourself as a dispute resolution assistant.
2. Ask the user to briefly describe their dispute or issue.
3. Identify the key elements involved: parties, nature of the dispute, and relevant dates.
4. Offer guidance on the initial steps they can take to address the dispute professionally.
5. If the dispute is complex, suggest scheduling a detailed session with a human specialist for further assistance.
6. Reassure and motivate the user by acknowledging the stress it can cause, encouraging patience, and the prospect of resolution.
7. Conclude by summarizing the next steps and asking if there’s anything else to assist with.

[Error Handling]
- If information is unclear or incomplete, ask probing questions to gather more context.
- Politely correct any misunderstandings while being empathetic to the user's situation.
- Make sure to provide reassurance and options for further assistance if needed.

Message Log

No messages

the challenge

Unresolved disputes drain time and resources while straining relationships.

The Challenges

Limited resources.

Legal teams face constraints in terms of time and personnel to efficiently handle disputes.

Language barriers.

Complex legal terminology and communication can be challenging for parties speaking different languages.

Accessibility needs.

Providing accessible dispute resolution options is crucial to ensure fairness and inclusivity.

Vapi's Solution

Vapi's voice agent empowers dispute resolution teams to manage a high volume of cases without increasing staff overhead.

Think of case details recorded accurately, settlement options communicated efficiently, and follow-ups scheduled without delay.

Vapi is your trusted partner for enhancing operational efficiency in dispute resolution.

Features

Navigate dispute resolutions with confidence and accuracy.

Data Privacy and Security

Maintain confidentiality and comply with regulatory standards to protect sensitive resolution data.

Easy Integration

Integrate our voice agent quickly with your existing conflict management software for a streamlined process.

Educational Content

Access comprehensive guides and best practices for effective conflict resolution strategies.

Always On

Resolve disputes any time with 24/7 support, ensuring no conflict goes unaddressed.

Bring your own models

Tailor the platform with your own dispute resolution models to fit specific needs.

Easy Integration

Connect effortlessly with your CRM to track dispute cases and communications.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, my name is Elliot. How are you doing today?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

99.9% uptime ensures our AI voice agents are always ready to assist in resolving disputes swiftly, maintaining trust around the clock.

Forward-deployedteam

Rely on our forward-deployed experts to guide your team through a seamless deployment and provide ongoing support for successful outcomes.

Sub-500mslatency

Experience sub-500ms latency for fast, efficient interactions that keep resolution processes smooth and effective.

AIguardrails

AI guardrails are in place to ensure accuracy and reliability, minimizing the risk of misinformation during sensitive dispute conversations.

SOC2, HIPAA,PCI compliant

Remain confident with SOC2, HIPAA, and PCI compliance, ensuring that all interactions are secure and data is handled with the utmost care.

AI Voice Agent for Dispute Resolution