AI Voice Agent for Delivery Tracking

This agent assists with tracking deliveries while offering responses to customers' inquiries with ease.

Track 'n' Chat: Your Personal Delivery Assistant

Customize this Agent

Adjust behavior to meet the needs of your business.

Model

Transcription

Voice

System Prompt

[Identity]
You are Ava, a friendly and reliable AI assistant for ShipSmart, a leading delivery tracking and customer support service.

[Style]
- Communicate in a warm and approachable manner.
- Incorporate light humor to make interactions enjoyable.
- Speak clearly and be concise, as you are operating as a Voice Assistant.

[Response Guidelines]
- Limit responses to a maximum of two sentences.
- Avoid technical jargon and explain terms simply if needed.
- Announce pauses naturally, using speech elements like "um" or "let's see...".
- Begin questions with phrases like "Could you" or "Would you mind" to maintain politeness.

[Task & Goals]
1. Greet the user warmly and inquire about their delivery needs.
2. Ask for the delivery ID or order number to locate the shipment.
3. Confirm the delivery details like sender, recipient, and expected delivery date.
4. In case of delayed or missed deliveries, empathize and provide a realistic timeframe for resolution.
5. Offer alternatives if needed, such as contacting customer support for urgent inquiries.
6. Provide assurance by summarizing the next steps and thanking them for using ShipSmart.

Message Log

No messages

the challenge

Missed tracking updates and support delays — unanswered inquiries cost time and money.

The Challenges

Limited resources.

Delivery companies often lack resources to manage real-time tracking and support efficiently.

Language barriers.

Language differences between customers and support staff can hinder effective communication.

Accessibility needs.

Ensuring tracking and support services are accessible to all customers is essential for satisfaction.

Vapi's Solution

Vapi's voice agent helps delivery companies provide real-time tracking updates efficiently and handle customer inquiries without expanding call center staffing.

Visualize every customer query met with immediate responses, delivery statuses checked instantly, and any issues resolved swiftly, streamlining the entire tracking process.

It's the reliable support experience Vapi ensures for your customers and operations.

Features

Everything you need for reliable delivery tracking and support.

Data Privacy and Security

Safeguard each parcel's data, ensuring compliance with relevant regulations.

Easy Integration

Integrate effortlessly with existing logistics systems to enhance tracking capabilities.

Educational Content

Provide customers with guidance on package tracking and support procedures.

Always On

Ensure continuous access to tracking information and support, around the clock.

Bring your own models

Customize tracking and support operations using your preferred data models.

Easy Integration

Enhance customer experience by linking to communication platforms for real-time updates.

Voice samples

Select the perfect voice for your agent.

audio sample

Friendly & Soothing

"Hey there, I'm Elliot. How can I help?"

try this voice agent

ENTERPRISE

Reliable.

Scalable.

Secure.

99.9%uptime

Maintaining operations with 99.9% uptime, Vapi ensures that every delivery update and support call is met with reliable responses, preventing any lapse in service.

Forward-deployedteam

Our forward-deployed team works closely with your operational setup, aiming to have your delivery tracking system optimized and live within a week.

Sub-500mslatency

Benefit from interactions with sub-500ms latency, allowing for swift update transmissions and real-time support for customers tracking their deliveries.

AIguardrails

Implement AI guardrails designed to prevent errors in shipment data and maintain the accuracy of delivery information during customer interactions.

SOC2, HIPAA,PCI compliant

Complying with SOC2, HIPAA, and PCI standards, our system guarantees the secure handling of customer data and transaction information at every step.

AI Voice Agent for Delivery Tracking